Operations Associate (4W)

Key Responsibilities:

• Monitor and coordinate day-to-day logistics operations for the 4 Wheel (4W) squad to ensure smooth and timely service delivery.
• Track shipment progress, vehicle availability, driver assignments, and operational performance to ensure deliveries meet service requirements.
• Coordinate with drivers, clients, warehouse teams, and other operational stakeholders to resolve delivery issues and minimize operational disruptions.
• Identify operational bottlenecks, investigate delivery discrepancies, and follow up on incidents, delays, and other operational issues.
• Maintain accurate operational data, update tracking records, and prepare regular reports on shipment status, operational performance, and key issues.
• Support the implementation and improvement of operational processes to enhance efficiency, service quality, and productivity.
• Ensure daily operations comply with established procedures, client requirements, and applicable operational standards.
• Perform other operational tasks and support business needs as required.

Qualifications:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• Minimum 1–2 years of experience in logistics operations, transportation, supply chain, or a similar role.
• Familiarity with day-to-day logistics processes, shipment monitoring, and delivery coordination.
• Strong coordination and problem-solving skills, with the ability to handle operational issues in a fast-paced environment.
• Proficient in Microsoft Excel or Google Sheets for operational tracking, data management, and reporting.
• Strong attention to detail and the ability to monitor multiple shipments or operational activities simultaneously.
• Good communication skills and the ability to coordinate effectively with internal teams and external stakeholders.
• Willingness to work closely with field operations and adapt to changing operational priorities.

Nice to Have:

• Experience in a logistics company, freight forwarding, trucking, or transportation service provider.
• Experience in a Control Tower, warehouse operations, fleet operations, or last-mile delivery environment.
• Familiarity with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), or other logistics operations platforms.
• Experience handling delivery exceptions, shipment discrepancies, and operational performance reporting.