Operations Associate

Who you are

• High organisational ability and attention to detail
• Experience in energy or renewables is desirable, but definitely isn’t essential as we’ll provide all the training and product knowledge you need
• Excellent communication skills, both written and verbal
• Strong interpersonal skills: experience in (or a real desire to work in) customer-facing roles is strongly preferred
• Self-motivated, curious and proactive in finding and solving problems
• Flexibility to operate in a fast-paced and ever-changing environment
• Excited to learn about solar & battery installations and the wider home energy ecosystem

What the job involves

• Project management: managing the end-to-end installation process, including coordinating with customers, scaffolders, installers and industry bodies to deliver an outstanding customer experience
• Customer communication: building a strong rapport with customers across their journey - from installation through to in-life - clearly managing expectations, handling unexpected issues and helping customers make the most of their system, including getting set up on the right energy tariff and optimising their battery
• Technical knowledge: developing a strong working knowledge of domestic solar & battery systems so you can carry out simple surveys, estimate scaffolding costs, and explain technical aspects of an installation or system behaviour to customers in a clear, accessible way, with support from the technical team where needed
• Working across teams and the wider energy market: you will also have opportunities to engage with other teams in the business, such as Sales and Product, to improve and scale our processes, and staying closely involved in a fast-evolving energy landscape, including smart tariffs, battery optimisation and emerging market developments

The application process

• 1. Apply with your profile and CV
• 2. Intro call (~20-30 minutes)
• 3. Case study and interview (~60 minutes)
• 4. Founder interview (~30 minutes)

Benefits

• Private health insurance (incl. dependents under 18)
• Mental health support
• Monthly wellness budget (Juno)
• Enhanced maternity and paternity leave
• Team social events (remote & live)
• 25 days holiday (excl. bank holidays)
• Fortnightly company social events
• Quarterly team social outing
• Quarterly women's dinner/social
• Remote working home office budget
• Cycle to work scheme