Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

The Operations Associate role, based in Melbourne, is a rare opportunity to be at the ground floor of Flexport Australia’s growth. As one of our earliest team members in the region, you will wear many hats and play a defining role in shaping our operations, culture, and client experience. This is a career-defining role with a clear path forward.

You will develop a deep understanding of global logistics end-to-end, from operations and process design to client management and commercial strategy, working alongside country leadership, operations management, and sales teams. This breadth of exposure is intentional: we want to develop the next generation of logistics leaders.

What You Will Do:

The role is anchored in operations, with a strong bent towards process improvement and automation.

Core tasks:

• Execute end-to-end shipments across all modes (FCL, LCL, Air, import and export), including bookings, documentation, and milestone tracking.
• Communicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec.
• Troubleshoot shipment exceptions proactively and escalate issues with clear context and a recommended path forward.
• Maintain data accuracy across Flexport systems to meet KPIs and client SLAs.
• Support account managers and customs teams to deliver an exceptional client experience.

Process Improvement & Automation

• Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.
• Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.
• Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team.
• Champion a culture of continuous improvement; if you see something broken, fix it.

Stakeholder & Cross-Functional Collaboration

• Work directly with country management, operations leads, and sales teams to align on priorities and client needs.
• Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.
• Contribute to regional strategy discussions and bring an operator’s perspective to commercial decisions.

What we’re looking for

The four A’s

• Agency: You don’t wait to be told. You identify problems, take ownership, and drive solutions without prompting. You treat Flexport’s business like your own.
• Adaptability: You thrive in ambiguity and change your approach when circumstances demand it. You stay calm when things go sideways and help others do the same.
• AI & Data Fluency: You are comfortable using AI tools and working with data. You ask good questions of datasets, build basic automations, and continuously seek to do more with less.
• Ability to make judgements in ambiguity: You can make sound, well-reasoned decisions with incomplete information. You know when to escalate and when to act.

What you will need:

• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy
• Excellent communication, interpersonal, and organizational skills
• Commercial acumen with the ability to identify win-win operational and business opportunities
• Courage to challenge existing processes and drive meaningful change
• Experience in freight forwarding, supply chain, or logistics operations welcome, but not a hard pre-requisite

Skills & Mindset:

• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Keen interest in technology adoption
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Excitement to manage relationships and create a best-in-class operational structure
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and employee happiness

What’s in it for you:

• A competitive compensation package — base salary, quarterly bonus, and benefits including daily lunch and health coverage
• The chance to help build something from the ground up in a high-growth market.
• Broad exposure to country leadership, operations management, and commercial teams from day one.