Operations Associate

Company Description My Fair Mahjong is a family-run business dedicated to making mahjong a joyful connector across people, cultures, and generations. The company designs tile sets and accessories that are both visually striking and welcoming to beginners, while still engaging for experienced players. Collections range from the signature Destination line, inspired by places like Hawaii, New York City, Texas, and National Parks, to bold acrylic sets and modern accessories. Products are crafted to honor the game’s history, reflect its growing popularity, and fit beautifully into the home. Guided by a mission to spread “Smiles & Tiles” through community, creativity, and connection, My Fair Mahjong supports everyone from first-time learners to game-night hosts and collectors.

Role Description The Operations Associate is a full-time, on-site role based in Dallas, TX, supporting the day-to-day operational and customer-facing activities of My Fair Mahjong. This role coordinates order processing, inventory tracking, and fulfillment to ensure timely, accurate delivery of products. The Operations Associate assists with organizing stock, preparing shipments, and maintaining clear records in operational systems and spreadsheets. They respond to customer inquiries, resolve order or product issues, and communicate updates to internal team members. The role also supports process improvement, helps with vendor coordination and logistics, and contributes to creating a smooth, friendly experience for customers and partners.

Qualifications

• Candidates should possess strong Operations skills, including inventory coordination, order processing, and workflow organization.
• Candidates should possess excellent Interpersonal Skills and Customer Service abilities to engage warmly with customers and collaborate effectively with team members.
• Candidates should possess solid Analytical Skills to track metrics, troubleshoot issues, and identify opportunities to improve processes.
• Candidates should possess clear Communication skills, both written and verbal, to provide updates, document procedures, and interact with customers and vendors.
• Additional beneficial qualifications include reliability in an on-site retail/consumer-product environment, comfort with basic office and inventory software, attention to detail, and prior experience in operations, logistics, or customer service.