Operations Associate

Opening for Operations Associate

Job Description- Operations associate

Location: Bengaluru, India

Type: Full-time

Industry: Pet Services

Experience Required: 1-3 years

Company Overview

PawSpace (www.pawspace.in) is a leading pet care services platform connecting pet owners with reliable, experienced service providers. Our mission is to ensure every pet receives the best care possible while providing service providers ample opportunities to grow their businesses. We seek a dynamic and results-driven Sales Associate to join our team and contribute to our revenue growth and customer satisfaction objectives.

Position: Operations Associate

Primary Roles and Responsibilities

As an Operations Associate, you will be responsible for coordinating closely with different teams to ensure smooth day-to-day operations. You should communicate effectively with internal teams, service professionals, and management to ensure that customer orders are handled efficiently and on time.

Your role will involve the following key responsibilities:

• Manage and coordinate day-to-day operations
• Manage customers and ensure smooth order fulfilment
• Coordinate with service professionals and internal teams
• Monitor and manage customer orders and bookings
• Prepare daily operational reports and present reports to the management team
• Maintain and regularly update accounts-related records
• Update Google Sheets and CRM on a regular basis
• Ensure all customer and order information is accurate and up to date
• Handle customer queries, concerns, and operational escalations
• Track service performance and ensure timely service delivery
• Coordinate with different teams to ensure smooth business operations

Requirements:

Excellent communication and coordination skills
Strong problem-solving and organisational abilities
Good knowledge of Google Sheets, Excel, and CRM systems
Ability to manage multiple tasks and customers simultaneously
Attention to detail and strong reporting skills
Ability to work in a fast-paced environment
Previous experience in operations or customer service will be an added advantage

Benefits:

• Competitive salary and performance-based incentives.

Opportunities for career growth and professional development.

• A supportive and collaborative work environment that values innovation and creativity.

Candidates who are interested can share your Cv to [email protected]