Operations Associate

Kotn is looking for a BOH (back-of-house) Associate to support the efficient operation of our store’s back-end processes. As an essential part of the Retail Operations team, you will ensure all inventory, deliveries, and stockroom activities are handled accurately and efficiently. This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business.

What you’ll be working on:

Stockroom & Logistics Operations (40%)

• Handle deliveries and shipments, including scheduling and tracking shipments
• Assist with the preparation of inventory audits and regular stock counts
• Ensure compliance with health, safety, and cleanliness standards in the stockroom and storage areas
• Monitor product quality, report damaged goods, and handle returns or defective products
• Receive, unpack, and organize merchandise
• Monitor and maintain the stockroom by organizing products and supplies
• Ensure timely and accurate restocking of merchandise on the sales floor
• Prepare merchandise for floor sets

Supporting the Sales Floor (30%)

• Provide the sales team with quick and accurate information regarding stock availability
• Ensure products are available for customers when needed
• Run product from BOH to FOH to support customer purchases and restocking
• Be customer-focused, and prepared to support customer service and sales at all times i.e. operate the cash register, greet customers, support customers in the fitting room, etc.

Visual Merchandising (30%)

• Provide the sales team with quick and accurate information regarding stock availability
• Execute early morning and late evening store merchandising

What you’ll bring:

• Strong ability to manage multiple tasks, organize stock, and meet deadlines efficiently.
• Excellent eye for detail when handling inventory to ensure accuracy in stock management.
• Collaborates well with others to maintain stockroom efficiency and ensure smooth coordination with the sales team.
• Ability to identify and resolve inventory discrepancies or stock issues quickly and effectively

Additional Requirements:

• Previous experience in a retail or stockroom role (preferred)
• Ability to lift and carry heavy boxes, as required by company needs
• Basic computer skills for managing inventory systems
• Flexible schedule with weekend availability

Our Perks:

Clothing Allowance: Kotn team members are given an annual clothing allowance and discount.

Equal Employment Opportunity:

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

Accommodation:

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

The hourly rate for this position is $18.00–$20.00, based on experience and qualifications.