Operations Associate

Operational Support

• Assist in the end-to-end energy procurement and switching processes, including documentation preparation, tracking, and follow-ups.

• Maintain and update switching calendars, trackers, and internal monitoring tools to ensure timelines are met.

• Ensure accuracy and completeness of client records, contracts, and supporting documents.

• Escalate operational issues, delays, or client concerns to the immediate supervisor.

Account & Client Coordination

• Support Account Managers in handling assigned accounts and routine client requests.

• Prepare operational reports, status updates, and operational summaries for internal use and client reference.

• Assist in contract renewals by tracking expiration dates, switching milestones, and post-switching documentation.

Compliance & Documentation

• Follow standard operating procedures (SOPs) and ensure compliance with regulatory guidelines from utilities, RES, and regulatory bodies.

• Assist in monitoring contract terms by maintaining trackers, expiration dates, and compliance requirements.

• Properly file and organize physical and digital documents.

Process & Systems Support

• Use internal systems and tools for data entry, tracking, and reporting.

• Support process improvement initiatives by identifying recurring issues or inefficiencies.

Qualifications:

• At least 0–2 years of work experience in operations, account support, energy industry, or administrative roles (fresh graduates are encouraged to apply).

• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.

• High attention to detail and accuracy in documentation, data entry, and reporting.

• Good written and verbal communication skills.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and comfortable using internal systems or tracking tools.

• Strong coordination and follow-up skills with internal teams

• Problem-solving mindset with the ability to escalate issues appropriately.

• Willingness to learn energy procurement processes, regulatory compliance requirements, and account switching procedures.