Operations Associate

Qualifications:

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field is preferred.

• At least 6 months of relevant experience. Fresh graduates are welcome to apply!

• Experience in manpower agency operations, logistics, recruitment, field operations, or rider management is an advantage.

• Experience handling delivery riders, field personnel, or high-volume manpower accounts is preferred.

• Good communication and coordination skills.

• Strong organizational and time-management skills.

• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.

• Able to work in a fast-paced environment and handle multiple operational concerns simultaneously.

• Willing to conduct field/hub visits when necessary.

Key Responsibilities:

• Coordinate the recruitment, onboarding, and deployment of last-mile delivery riders.
• Monitor daily rider attendance, schedules, deployment, and manpower requirements.
• Ensure riders report to their assigned hubs and are properly deployed according to operational needs.
• Track rider performance, productivity, attendance, and compliance with company and client requirements.
• Maintain accurate and updated rider records, employment documents, attendance records, and deployment reports.
• Coordinate with SPX hub/site personnel regarding manpower requirements, rider concerns, and operational issues.
• Assist in addressing rider concerns involving attendance, scheduling, payroll, incentives, deployment, and other employment-related matters.
• Monitor rider compliance with operational procedures, safety requirements, and client policies.
• Prepare daily, weekly, and monthly reports covering headcount, attendance, attrition, deployment, and rider performance.
• Follow up on absent, inactive, resigned, or underperforming riders and coordinate appropriate replacement or redeployment.
• Support rider retention initiatives and help reduce manpower shortages and attrition.
• Coordinate with recruitment teams to ensure timely fulfillment of rider vacancies.
• Conduct or assist with rider orientations, briefings, and policy updates.
• Escalate operational and employee-related concerns to the appropriate supervisor or account manager.
• Perform other operational and administrative duties as assigned.