Operations Associate

About the Role

We are looking for dynamic and customer-focused Operations Associates - Chat Support to provide seamless support to customers through chat-based interactions. The ideal candidate should possess excellent written communication skills, strong customer service orientation, and the ability to handle multiple chats efficiently while ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and concerns via chat in a professional and timely manner.
• Provide accurate information and resolutions while maintaining quality standards.
• Ensure high levels of customer satisfaction through effective communication.
• Document customer interactions and maintain appropriate records.
• Escalate complex issues to relevant teams when required.
• Meet assigned productivity, quality, and customer experience metrics.
• Follow organizational processes, compliance guidelines, and service standards.
• Maintain confidentiality of customer information.
• Work collaboratively with internal teams to ensure issue resolution.

Eligibility Criteria

• Graduate or Undergraduate from any discipline.
• Excellent written and verbal English communication skills.
• Minimum typing speed of 35 WPM (Words Per Minute).
• Good comprehension and problem-solving abilities.
• Basic computer and internet navigation skills.
• Ability to work in rotational shifts, including weekends if required.
• Prior experience in customer service/chat support is preferred but not mandatory.
• Must be available to join immediately before 3rd October 2026.

Desired Skills

• Strong customer-centric approach.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Attention to detail and accuracy.
• Adaptability to fast-paced work environments.
• Team player with a positive attitude.

Compensation & Benefits

• Competitive salary and incentives.
• Career growth opportunities.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.

Interested candidates who can join immediately and meet the above criteria are encouraged to apply.

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person