Operations Associate

Job Description – Operations Associate

Job Title: Senior Operations Associate
Experience: 0–1 Years
Location: Phase 1, Gurugram, Haryana
Working Days: Monday–Friday (WFO), Saturday (WFH)
Employment Type: Full-Time

Role Overview

We are looking for a Senior Operations Associate to support our day-to-day operational activities, including order processing, billing coordination, customer support, documentation and internal coordination.

This role is suitable for a fresh graduate or a candidate with up to 1 year of experience who is detail-oriented, proactive and interested in building a career in operations.

Key Responsibilities

Operations & Order Management

• Assist in managing day-to-day operational activities.
• Coordinate with Sales, Finance, Customer Support, Logistics and Service teams.
• Track customer orders from confirmation to invoicing and dispatch.
• Maintain accurate order records and operational trackers.
• Follow up with internal teams to ensure timely completion of tasks.

Billing & Invoicing

• Assist the Finance/Operations team with product billing and invoicing.
• Verify purchase orders, quotations, invoices and other supporting documents.
• Coordinate with the Finance team regarding billing and payment-related information.
• Maintain billing records and trackers.
• Assist in resolving basic customer queries related to invoices and documentation.

Customer Coordination

• Coordinate with customers regarding order status, invoices, dispatches and documentation.
• Respond to routine customer queries through email and other communication channels.
• Follow up with customers and internal teams for pending requirements.
• Escalate complex customer or operational issues to the appropriate team.

Internal Coordination

• Coordinate with Sales and Business Development teams for order-related requirements.
• Work with Finance on billing and payment-related activities.
• Coordinate with logistics/service teams regarding dispatches and installations.
• Ensure timely follow-up on pending tasks.

Data & Reporting

• Maintain Excel/Google Sheets trackers and operational records.
• Prepare basic daily/weekly operational reports.
• Update order, billing and customer-related data accurately.
• Assist in preparing MIS reports and management updates.

Required Skills & Qualifications

• Graduate in B.Com, BBA, BMS, Operations, Business Administration or a related field.
• 0–1 year of experience in Operations, Customer Support, Sales Operations, Finance Operations or a similar role.
• Freshers with strong communication and organizational skills are welcome to apply.
• Basic to good knowledge of MS Excel/Google Sheets.
• Good written and verbal communication skills.
• Strong attention to detail and willingness to learn.
• Good follow-up and coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Basic understanding of billing, invoicing or finance processes will be an advantage.

Preferred Skills

• Experience with Zoho Books, Zoho CRM or other ERP/CRM tools will be an advantage.
• Basic understanding of GST, invoices and purchase orders is a plus.
• Candidates with internship/project experience in operations, finance or customer support may be preferred.

What We Are Looking For

• A proactive person who takes ownership of assigned tasks.
• Someone comfortable working with data, invoices and documentation.
• Good communication and interpersonal skills.
• Willingness to coordinate with multiple teams.
• A detail-oriented individual who can learn quickly and grow with the organization.

Salary: As per experience and company standards.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Provident Fund

Work Location: In person