Operations Associate

About the job : Phox Health is transforming shipping logistics for healthcare organizations through a next-generation software platform that connects health system pharmacies, labs, and related departments with a network of medical couriers. The company focuses on improving accountability, visibility, and patient experience by addressing common issues such as delays, lost packages, and unreliable delivery.

Role Description:

Operations Support

• Coordinate daily market operations
• Verify routes, schedules, and staffing needs
• Create and track air freight shipments
• Assist with inventory tracking and replenishment (Phox Boxes, totes, etc)
• Maintain operational checklists and SOPs
• Track key operational issues and follow through to completion

Backup Driver

• Serve as backup driver when needed
• Cover routes during employee absences
• Assist with loading/unloading vehicles
• Conduct company vehicle inspections and report maintenance needs
• Ensure route documentation is completed accurately
• Maintain company vehicle incident reports

Facility Oversight

• Conduct routine inspections of facilities and market locations
• Check cleanliness, safety, and organization standards
• Identify maintenance issues and coordinate repairs
• Verify equipment is functioning properly
• Ensure supplies and consumables are stocked

Team Support

• Assist with onboarding and training new employees
• Provide coverage for operational gaps
• Help enforce company policies and safety standards
• Communicate operational concerns to management

Customer & Vendor Relations

• Communicate with contractors
• Resolve routine service issues
• Verify contractor performance and delivery schedules
• Support customer service escalations when needed

Required:

• Valid driver's license with clean driving record and background check
• Comfortable driving delivery vehicles
• Strong organization and communication skills
• Ability to work independently
• Basic Excel/Google Sheets skills

Preferred:

• Logistics experience
• Operational experience
• Distribution or transportation experience
• Supervisory experience