Operations Associate

Duties and Responsibilities

Operational Support

• Assist in the end-to-end energy procurement and switching processes, including documentation preparation, tracking, and follow-ups.
• Maintain and update switching calendars, trackers, and internal monitoring tools to ensure timelines are met.
• Ensure accuracy and completeness of client records, contracts, and supporting documents.
• Escalate operational issues, delays, or client concerns to the immediate supervisor.
• Account & Client Coordination
• Support Account Managers in handling assigned accounts and routine client requests.
• Prepare operational reports, status updates, and operational summaries for internal use and client reference.
• Assist in contract renewals by tracking expiration dates, switching milestones, and post switching documentation.

Compliance & Documentation

• Follow standard operating procedures (SOPs) and ensure compliance with regulatory guidelines from utilities, RES, and regulatory bodies.
• Assist in monitoring contract terms by maintaining trackers, expiration dates, and compliance requirements.
• Properly file and organize physical and digital documents.

Process & Systems Support

• Use internal systems and tools for data entry, tracking, and reporting.
• Support process improvement initiatives by identifying recurring issues or inefficiencies.
• Execute all duties, functions, and responsibilities as required by the company, diligently, efficiently, and to the highest standard of quality to meet the company’s expectations.
• Focal point for client relationship handling pertaining to contracts, SolX commitments and accounts/billing
• Drives revenue preservation and growth through price/rate management, contract renewals and upselling of other products/services
• Coordinates with other SolX business units (Sales, ESCO, REM) to deliver solutions to client needs
• Perform additional tasks as assigned and support special projects as needed.

Pay: Php25,000.00 - Php30,000.00 per month

Work Location: Hybrid remote in Makati