Operations Associate

Who you are

• 3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight
• Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred
• Excellent interpersonal and customer service abilities
• Ability to work effectively in a multi-task, high-volume environment
• Able to manage ad hoc project tasks and meet deadlines on project timelines
• Excellent organizational skills
• Strong problem-solving skills
• Ability to learn products /services and apply knowledge
• Excellent oral and written communications skills
• Ability to perform job functions accurately and with attention to detail
• Maintain confidential customer and Bank information in a responsible and secure manner

What the job involves

• We are actively seeking an Operations Associate with a strong understanding of banking operations. In this role, the Operations Associate will be responsible for ensuring that our partners maintain ongoing oversight of their merchants beyond initial underwriting
• The Operations Associate will also be responsible for maintaining consistency with established policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs and federal regulations
• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to, NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank
• Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank’s policies and procedures
• Manage ad hoc project tasks and meet deadlines on project timelines
• Accurately assesses the impact of a critical/major incident and provides communication for distribution to appropriate parties with solutions on how to resolve the incident
• Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, settlement, ACH, wires, RTP and FedNow
• Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations

Benefits

• Retirement planning
• Employee development fund
• Ongoing learning and development opportunities
• Volunteer opportunities
• Charitable donation matching
• Monthly happy hours
• Free haircuts in our salon located at HQ
• Complimentary dry cleaning at HQ
• Valet parking at HQ
• Shuttle service to/from NYC
• Gym located at HQ
• River Cafe at HQ