Operations Associate

Job Summary

Perform end-to-end trade settlement and corporate action processing for securities, mutual funds, and options. Ensure timely, accurate trade verification, reconciliation, and resolution of failed trades. Support system testing, process improvements, and operational rotations within the team.

Responsibilities

Perform end-to-end trade settlement for securities, collective investment schemes, equities, mutual funds, and options to ensure compliance with licensing requirements

Verify completion and accuracy of all securities and trade transactions and process settlement instructions promptly

Review trade matching reports and resolve all failed trades efficiently to maintain settlement integrity

Ensure sufficient funding is available to support timely trade settlements

Process settlement and corporate action events accurately and within deadlines

Reconcile trades, shares, and corporate actions to maintain accurate records

Implement and adhere to control procedures by identifying gaps and ensuring corrective controls are applied

Analyze data to recommend enhancements for new product launches, service upgrades, and platform improvements

Manage escalation and resolution of requests, inquiries, issues, and errors while identifying policy gaps and formulating policies to optimize processes

Periodically review and update standard operating procedures (SOP) to maintain operational effectiveness

Participate in project initiatives and perform ad hoc tasks as required to support business needs

Validate back-office system functionality through User Acceptance Testing (UAT) and refine daily operating procedures accordingly

Identify system gaps and contribute to lean process improvements to enhance operational efficiency

Streamline back-office operations by actively engaging in system testing and workflow redesign

Adapt to role rotations within the Operations team to develop broad operational expertise

Preferred competencies and qualifications

Diploma or Degree in Business, Finance, or related field

1–3 years of operations or back-office experience preferred

Knowledge and proficiency in basic coding, AI adoption, and/or Robotic Process Automation (RPA) are advantageous

Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills

Ability to manage multiple projects and priorities in a fast-paced environment with strong attention to detail and structured problem-solving approach

Proficiency in Microsoft Office, especially Excel and PowerPoint; experience with process mapping, workflow, project management, or data analysis tools is an advantage