Operations Associate

About you:

You're early in your career (recent graduate or up to 2 years of experience) and you can't look at a manual process without wanting to automate it. You use AI every day, and you've already used it to solve real problems and build your own tools. You're organized, curious, comfortable working with people across teams, and eager to learn fast.

About the Role:

You'll work directly with our Director of Business Operations as an apprentice, partnering with most departments across the company. Your mandate is to make WITHIN run better: own key operational processes, find what's slow or manual, and fix it with automation and AI.

Responsibilities include but are not limited to:

• Automate existing processes and design new ones using AI and no-code tools
• Partner with departments across the company to map, optimize and standardize their workflows
• Act as a point of contact for internal stakeholders, gathering requirements and following through to resolution
• Coordinate cross-department projects end to end: timelines, follow-ups and Asana hygiene
• Build and maintain operational reporting and dashboards (SaaS spend, headcount, attendance, renewals)
• Write and maintain documentation and SOPs so processes are clear, repeatable and scalable
• Support finance operations: expense reconciliation, invoice routing and purchase approvals
• Own special projects and solve problems as they come up
• Manage vendors, procurement and SaaS tools: administration, access, renewals, license audits and spend tracking

Requirements

• 0–2 years of experience; recent graduates welcome (Industrial Engineering, Business or similar)
• Daily AI user with a track record of solving real problems with it (show us something you've built)
• Strong problem-solving skills and attention to detail
• Comfortable with ambiguity and shifting priorities
• Good English, written and spoken
• Able to work fully onsite in our Bogotá office
• Nice to have: basic scripting, Asana, Zapier or Make

Our interview process includes, but is not limited to the following:

• English, Excel and Typing Test
• AI test

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• Onsite role in our Bogotá office

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work !

We weave AI into everything we do , using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice

As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.

If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.