Operations Associate- Collection (2-3 years )

About Snapmint:

India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms.

Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Swiggy, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services.

Responsibilities

• Sending collection communication to customers to motivate them to make payments
• Ensuring all communications are sent on time and without any error vis-a-vis wrong communications, wrong details, wrong timing etc.
• Creating customer profiles based on their payment history
• Updating customer payment data and communication data
• Creating Reports & Dashboards
• Solving queries of any customer regarding payments and escalations
• Maintaining customer payment repository

Experience required

• Graduate with 2-3 years of experience
• Strong analytical and problem-solving abilities
• Attention to details and ability to multitask in a fast-paced environment
• Good Communication skills
• Advanced Excel Knowledge

Location: Mumbai (Andheri)

Working Days: 6 days working (Rotational Shift for weekends)