Operations Associate - Customer Success Specialist

Please apply direclty on Motus Nova's Application here: https://forms.gle/mrUE9SqbbwA4yjfV8

About Motus Nova

At Motus Nova, we are revolutionizing stroke rehabilitation through telerehab robotic medical devices. Our mission is to enhance care and expand access to life-changing treatment for patients—right from the comfort of their homes. Based in Atlanta, GA, we’re a fast-growing medtech startup driven by innovation, empathy, and measurable impact in patient recovery.

About the Role

As a Customer Success Specialist, you are the voice and face of Motus Nova. You’ll serve on the front lines of patient interaction—resolving issues, championing the customer experience, and building trust with those we serve. You won’t just answer questions—you’ll detect patterns, solve problems before they arise, and ensure every patient receives the respect, urgency, and support they deserve.

You’ll thrive here if you’re empathetic, technically curious, solutions-oriented, and motivated by making a real impact in people’s lives.

What You’ll Do

• Provide exceptional technical, billing, and general support via phone, text, and email.
• Diagnose and troubleshoot hardware and software issues in a timely, accurate manner.
• Deliver clear, professional technical explanations and complete solutions to customers.
• Build trust and increase repeat business through customer satisfaction and reliability.
• Take ownership of customer issues, anticipating and resolving future complications before they arise.
• Collaborate with your team and management by sharing insights that improve internal processes and customer experience.
• Recommend and help implement support process improvements to increase effectiveness and efficiency.
• Maintain professionalism in all interactions, demonstrating urgency, empathy, and flexibility.

What You Bring

• A passion for connecting with people and delivering life-improving solutions.
• Strong verbal and written communication skills.
• High level of ownership and accountability for customer satisfaction.
• Ability to multitask, prioritize, and manage time in a fast-paced, startup environment.
• Tech-savvy mindset with the ability to troubleshoot basic hardware and software issues.
• Flexibility to adapt and thrive in an evolving, mission-driven company.
• Empathy and patience, especially when dealing with customers recovering from medical conditions.

Nice to Have

• Experience in survey administration or feedback collection.
• Familiarity with rehabilitation, medtech, or assistive devices.
• Previous experience in a startup or healthcare-related role.

Why Join Us?

At Motus Nova, your work directly contributes to helping stroke survivors regain independence. You’ll join a collaborative, mission-driven team where your voice matters and your efforts are seen. If you’re ready to grow, lead, and make a lasting difference—this is your opportunity.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• On-site gym
• Paid time off

Ability to Commute:

• Atlanta, GA 30341 (Required)

Ability to Relocate:

• Atlanta, GA 30341: Relocate before starting work (Required)

Work Location: In person