Operations Associate (CX)

Our Customer Experience Operations (CX Ops) team is looking for a detail oriented, analytical, and client focused professional to join us as a Operations Associate. In this role, you'll be the bridge between our clients and seamless operations, tackling invoice investigations, platform troubleshooting, and client education with precision. You'll apply your analytical mindset and numerical skills to untangle complex issues, streamline processes, and ensure every client interaction exceeds expectations.

If you love connecting dots others miss, thrive on turning chaos into order, and get energized by helping clients succeed through clear problem-solving, let's talk.

Where Responsibility Meets Real Opportunity

• Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
• Manage client inquiries end to end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
• Analyse patterns and trends in client queries to identify process gaps and recommend data driven improvements.
• Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
• Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.

Desired Candidate Profile

2-4 years experience in customer experience operations, financial support, or SaaS environments, ideally in a client facing role.

Strong numerical and analytical skills, confident working with data and invoice investigations.

Ability to simplify complex information into clear, actionable communication for clients and internal teams.

Proven ownership mindset, you re proactive, structured, and follow through until resolution.

Excellent written and spoken English, with a natural ability to build trust through clear communication.

Organised, calm, and adaptable, you prioritize effectively and stay composed under shifting priorities.

Bonus Points If You Bring:

• Experience with invoice management, CRM, or ticketing tools (e.g. Salesforce, NetSuite)
• Familiarity with EOR, payroll, or HR systems is a strong advantage.
• Additional languages such as German is a plus.