Operations Associate, Data Infrastructure

Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Operations Associate is responsible for processing data and producing reports. This role maintains data input flow, information output, security and integrity of raw data files, liaises with internal and external clients, and prepares files for dissemination.

What you'll do

1. Receive and process data submitted electronically via CIHI’s electronic data submission services(eDSS) or SFTP systems.
2. Liaise with internal teams and external clients such as Ministries of Health, Cancer Care Ontario, and Statistics Canada.
3. Identify and communicate production issues and recommend solutions to internal and external clients.
4. Prepare and distribute data files to external clients on a scheduled basis.
5. Perform data entry tasks, including institution updates in eDSS Admin.
6. Maintain data receipt, processing, and dissemination workflows.
7. Maintain a thorough understanding of CIHI data processing standards, tools and techniques, best practices, and underlying quality assurance principles and processes.
8. Collaborate with the Team Lead and internal clients to meet production deliverables through standard operating procedures.
9. Participate in cross-functional team meetings where applicable.
10. Coordinate vendor and hospital testing, maintaining testing status in eDSS Admin.
11. Participate in user acceptance testing for the applications used for processing or disseminating files
12. De-identify and re-identify files containing personal health information (PHI) as required.
13. Edit and execute scripts to prepare files for dissemination.

What you'll bring to the table

• Undergraduate degree in Data Processing or related discipline or equivalent combination of education and related experience.
• 1 year of related experience in computer operations
• Good understanding of PC tools including Windows and MS Office.
• Basic knowledge of Python or R is an asset.
• Strong problem-solving skills with the ability to analyze and resolve production issues.
• Ability to manage workload effectively and work collaboratively in a team environment.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent interpersonal, verbal, and written communication skills, capable of simplifying complex concepts.

Closing Statement

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

Employment Equity

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.