Operations Associate / Guest Experience Host (Part-Time/Full-Time)

ASAP (Alternate Sauna And Plunge) is a contrast therapy studio in Central, HK, catering to urban professionals seeking efficient recovery as well as shared experiences. Featuring a large format sauna and individual cold plunge, our space is designed to optimize on wellness, experience, and connection.

We’re seeking Operations Associate / Guest Experience Host to ensure buttery smooth operations and a five star customer experience at all times.

Key Responsibilities:

• Onboard Customers & Steward Safe Practices: Welcome new members with warmth, guiding them through safe sauna and plunge protocols to make every session invigorating and secure.
• Facility and Inventory Oversight: Maintain our spotless space and stock levels, handling maintenance and supplies so everything's primed for peak performance.
• Set a High Bar: Uphold our gold-standard service, relentlessly pursuing that 5-star customer experience with thoughtful touches and zero compromises.
• Event Coordination: Plan and pull off workshops, music socials, and community events that blend wellness with fun, fostering those real connections we love.
• Compliance and Workflow Optimization: Stay on top of Hong Kong's health, safety, and hygiene regs while tweaking processes for smoother, smarter operations.

Who You Are:

• Obsessed with delivering 5-star experiences, always going the extra mile to make members feel revitalized and valued.

• The best communicator in the room; clear, engaging, and that friend everyone turns to for spot-on advice.

• Supportive and approachable, ready to be a reliable buddy to your team and guests, with a great smile that sets the welcoming tone.

• Tech-proficient and adaptable, comfortable with our app-based bookings and smart systems in a fast-paced wellness world.

• Bringing 2+ years in hospitality or wellness ops, plus solid knowledge of sauna and contrast therapy to hit the ground running.

• Fluent in English; bonus points for Cantonese/Mandarin or other languages to connect with our diverse crowd.

• Deeply committed to our brand values; accessibility, authenticity, belonging, and resilience with the passion to empower others in their wellness journeys.

  If you're ready to contribute to a space where wellness meets connection, apply ASAP.