Operations Associate II - Epic Workqueue

Major Responsibilities:

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associates Degree

Experience Required:

• 2years practice operations experience or 4 years of related clerical or clinical practice experience required.

Preferred Experience:

• Epic Workqueue experience or Epic backend experience.
• Strong attention to detail
• Written and verbal communication
• Time management

Physical Requirements and Working Conditions:

• Work is performed in an open office with some partitioned areas.
• Work is generally performed at a desk using telephone and computer entry.
• Travel to other facilities and practices in teammate's vehicle is required on a regular basis.
• Each teammate has the responsibility to work in a safe manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.