Operations Associate (Invoicing, Admin & Process Improvement - J13179

Role Overview

We are seeking a grounded, detail-oriented Operations Associate in Kuala Lumpur to manage day-to-day back-office operations across invoicing, collections, and administrative reporting primarily using Salesforce. This is an operations-first role focused on getting hands-on with current manual processes. Once you establish a firm grip on daily operations, you will gather insights and partner with our tech team to design, streamline, and automate back-office workflows.

Key Responsibilities

• Invoicing & Cash Flow Management: Gather timesheet data, process and issue client invoices via Salesforce, and proactively chase outstanding client payments to maintain healthy cash flow.
• Regional Compliance & Admin: Manage routine portal submissions for Singapore (monthly/quarterly) and maintain structured internal spreadsheets for revenue and operational tracking.
• Process Mapping & Automation Support: Document existing manual workflows, identify operational bottlenecks, and collaborate with our tech team to build clean, automated solutions.
• Cross-Border Collaboration: Coordinate daily operational needs with the Hong Kong team via spoken check-ins and complete remote onboarding with senior staff.

Requirements & Qualifications

• Software: Practical working experience with Salesforce and proficiency in Microsoft Excel (familiarity with Xero is a nice-to-have for potential future use).
• Language Skills: Fluent spoken Cantonese (written Cantonese is not required) and strong conversational/written English for regional coordination.
• Experience: Mid-level background in invoicing, credit control, or general back-office support.
• Mindset: Operations-centric—someone who takes pride in thorough execution and organized record-keeping, while actively identifying opportunities to make processes look better and run faster with tech.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Vince Natteri at operations(dot)hiring(at)pinpointasia(dot)com and put Operations Associate (Invoicing, Admin & Process Improvement - J13179 in the subject header.