Operations Associate (IST Night Shift)

Job Title: Operations Associate (Remote)

Role Overview

We are looking for a proactive and organized Operations Associate to manage student and parent relationships, coordinate with tutors, oversee daily operations, and ensure a smooth learning experience.

Shift Timing: 11:00 PM IST – 7:00 AM IST (Night Shift)

Key Responsibilities

• Manage student and parent accounts, ensuring high satisfaction and retention.
• Act as the primary point of contact for parents and students.
• Handle feedback, escalations, and operational concerns professionally.
• Coordinate with tutors regarding scheduling, attendance, and student progress.
• Monitor class execution and academic performance.
• Follow up on leads, renewals, and enrollment opportunities.
• Maintain CRM records and operational reports.
• Support onboarding of new students and tutors.
• Identify and implement process improvements.

Requirements

• Preferred 3–4 years of experience in Sales and Operations.
• Prior experience in both Sales and Operations Management is mandatory.
• Excellent verbal and written English communication skills.
• Strong customer relationship management and stakeholder-handling abilities.
• Proficiency in CRM platforms (preferably Zoho CRM), Google Workspace, and MS Office.
• Ability to multitask, solve problems, and work independently.
• Must be available for night shifts.
• Reliable high-speed internet and work setup required.

Preferred Background

• Bachelor's degree in Business, Education, Operations, or a related field.
• Experience in education, ed-tech, customer success, or service operations is preferred.

Pay: From ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: Remote