Operations Associate [JRL]

Responsibilities:

Station & Train Operations

• Operate and drive the test trains.
• Support daily station and train operations to ensure safe, efficient service and high-quality customer experience.
• Manage passenger flow, crowd control, station access, and ensure compliance with RTS regulations.
• Provide customer service, including journey guidance, fare and ticketing assistance, and support for passengers with special needs.
• Handle incidents, equipment irregularities, security matters, and emergencies in accordance with operational procedures.
• Operate passenger trains and perform Emergency Train Operator duties when required.
• Communicate effectively with OCC, station staff, and passengers via radio and onboard systems.
• Conduct security patrols, protect station revenue, and manage AFC-related documentation.
• Assist in training of trainees and maintain required certifications and competency assessments.
• Perform any other operational duties as assigned by supervisors.

Requirements:

• Fresh graduates are welcome to apply
• Minimum 5 credits GCE 'O' Levels
• Able to reach the height of 207cm with both hands
• Able to identify colours
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Good interpersonal skills with a passion to work with people

We regret that only shortlisted candidates will be notified.