Operations Associate (LyloConcierge)

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in
Singapore. We have successfully built one of Singapore's largest car fleets and expanded our
offerings to personal and corporate leasing, purchasing and financing. As we enter a new
phase, we're building an integrated ecosystem for merchants and consumers, driven by
advanced technology and a mission to enrich everyday life.

Your Day-to-Day Adventures

• Perform the scheduling of trips for Lylo B2B2C operations
• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complaints with strong service first approach
• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities
• Liaise and manage external client(s) on assigned operations issues
• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale
• Inculcate safety values and importance of service quality
• Enforce compliance to SOP(s) and instructions from Operations Command
• Any other related duties and responsibilities involved within the role as assigned from time to time

Job Requirements

What Makes You a Perfect Fit

• Able to work in a fast-paced environment
• Meticulous and excellent organizing abilities
• Experience in coordination and operations work
• Problem solver!
• Independent and a proactive team-player