Operations Associate Manager

We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift—this is a visionary re-invention. It’s a complete reimagining of how we serve communities, connect people, and elevate the retail experience.

Job Scope:

Strategic Management and Direction

• Support the Operations Manager or General Manager in communicating and executing the strategic objectives and operational direction of the assigned mall.
• Assist in aligning operational initiatives with overall business goals and organizational priorities.
• Ensure that operational activities support efficient mall management and excellent customer experience.

Operational Management

• Assist in the day-to-day management and administration of mall operations.
• Support the execution of operational processes across:
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Conduct and monitor daily mall inspections (opening, mid-shift, and closing) to ensure compliance with established operational procedures and standards.
• Maintain high-quality property standards through regular inspections and preventive maintenance programs covering cleanliness, lighting, air-conditioning systems, equipment, assets, parking areas, service areas, restrooms, and common spaces.
• Support the implementation of cost-saving initiatives and sustainability projects to optimize Direct Operating Expenses (DOEs).

Safety, Security, and Risk Management

• Identify, document, and communicate Health and Safety risks that may affect employees, merchants, contractors, mall patrons, and the general public.
• Assist in ensuring compliance with health, safety, security, and environmental standards.
• Support security teams in effectively handling customer, merchant, and visitor concerns, disputes, and conflict situations while minimizing operational disruptions.

Data Analysis and Reporting

• Gather, document, and analyze operational data and performance metrics.
• Prepare recommendations for process improvements based on operational findings and performance trends.
• Prepare and submit regular operational reports, including:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost-Saving Initiatives and Projects
• KRA Setting and Monitoring for Operations Staff
• Monitor operational performance and support management in decision-making through accurate reporting.

Stakeholder and Merchant Coordination

• Coordinate with merchants, contractors, and service providers to ensure compliance with mall policies and operational standards.
• Support operational concerns and facilitate resolution of issues affecting smooth mall operations.
• Foster positive working relationships with internal and external stakeholders.

Team Support and Leadership

• Provide guidance and support to Operations staff in the execution of operational activities.
• Assist in monitoring team performance, productivity, and compliance with established procedures.
• Perform other duties and special projects as may be assigned by Management.

Qualifications:

Education:

• Bachelor’s Degree in Business Administration, Engineering, or any business- or technical-related course.

Experience:

• Minimum of four (4) years of relevant experience in Operations Management, preferably in the retail, mall, or property management industry.

Skills:

• Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio.
• Knowledge of enterprise systems such as SAP, Oracle, or similar platforms is an advantage.
• Strong verbal and written communication skills, including presentation, facilitation, negotiation, and training.
• Good project management, planning, leadership, and people management capabilities.
• Working knowledge of business operations and financial fundamentals.
• Strong analytical, problem-solving, and stakeholder management skills.