Operations Associate Manager

About the role

We are looking for an Operations Associate Manager to support the daily operations and administration of mall facilities. The successful candidate will help ensure smooth mall operations, maintain property standards, implement safety and security procedures, and identify opportunities for cost savings and process improvement.

Key responsibilities

• Assist in managing daily mall operations, including facility management, safety, security, and sustainability.
• Conduct regular mall inspections to ensure compliance with operating procedures and property standards.
• Monitor cleanliness, lighting, air conditioning, equipment, parking areas, and other common facilities.
• Support cost-saving initiatives and sustainability projects to improve operational efficiency.
• Identify and report health and safety risks, operational issues, and areas for improvement.
• Handle merchant and customer concerns or disputes in coordination with the security team.
• Prepare daily operations reports, cost-saving summaries, and performance monitoring reports for operations staff.
• Assist the Operations Manager or General Manager in implementing departmental goals, policies, and procedures.

About you

• Graduate of BS Business Administration, Engineering, or any business- or technical-related course.
• At least 3 years of relevant experience in operations management, preferably in the retail or property management industry.
• Proficient in MS Office applications, particularly Word, Excel, PowerPoint, and Visio.
• Familiarity with SAP, Oracle, or other specialized software is an advantage.
• Good communication, presentation, negotiation, and problem-solving skills.
• Knowledge of project management, planning, people management, and leadership.
• Basic understanding of business operations and financial principles.