Operations Associate Manager - Fairview, Quezon City

Role Overview

We are seeking an energetic and detail-oriented Operations Associate Manager to support the daily oversight, facility performance, and operational excellence of our mall property.

Working closely with the Operations Manager or General Manager, you will help drive strategic alignment, ensure strict compliance with operating standards, oversee safety and sustainability initiatives, and maintain optimal property conditions.

Key Responsibilities

• Strategic Alignment & Direction:

  • Assist the Operations Manager / General Manager in communicating and aligning department goals, operating guidelines, and strategic objectives.

• Mall Operations & Facility Management:

  • Support day-to-day operations, including facility management, safety, security, and sustainability initiatives across the assigned property.
  • Conduct daily mall inspections (opening, mid-shift, and closing) to enforce compliance among merchants, customers, and internal units.
  • Oversee routine preventive maintenance and daily quality checks to maintain high standards of cleanliness, lighting, air conditioning, equipment performance, and common areas (parking, restrooms, service zones).

• Cost Control & Process Improvement:

  • Implement cost-saving initiatives and sustainability projects aimed at reducing Direct Operating Expenses (DOEs).
  • Collect, analyze, and document operational data and statistics to identify root causes of problems and recommend actionable policy or workflow improvements.

• Risk Management, Security & Conflict Resolution:

  • Identify, document, and escalate health and safety risks affecting employees, merchants, contractors, and visitors.
  • Assist in resolving conflicts or disputes involving merchants, patrons, or visitors smoothly and professionally alongside security personnel.

• Reporting & Administration:

  • Prepare and submit regular operational reports, including daily inspection summaries, cost-saving tracking, and team KRA monitoring.
  • Execute additional operational and management-mandated tasks as required.

Qualifications & Requirements

• Education: Bachelor’s Degree in Business Administration, Engineering, or any related business/technical field.

• Experience: Minimum of 3 years of progressive work experience in Operations Management within the retail or property management industries.

• Technical Proficiency:

  • Advanced command of MS Office (Word, PowerPoint, Excel, Visio).
  • Hands-on experience with ERP systems such as SAP or Oracle is preferred.

• Core Skills & Attributes:

  • Strong oral and written communication skills with proven abilities in negotiation, presentation, and facilitation.
  • Solid grounding in project management, operational planning, and leadership.
  • Good understanding of business acumen and the financial interconnections within property operations.