Operations Associate (Partner Success)

About Us:

Capslock Marketplaces is a Bengaluru-based app and technology company building products for Bharat. We create and scale mobile apps focused on communication, learning, and digital engagement for millions of users across India.

Some of our flagship products include:

• VoiceClub a social audio and voice chat platform with 1Cr+ downloads
• Zinglish an AI-powered English learning app designed for Indian users
• ShantiClub : A spiritual platform bringing wellness and mindfulness to everyday Bharat users with ringtones, wallpapers, mantras, and japa.

Our team works on building engaging user experiences and scaling apps through creative performance marketing and high-converting ad campaigns.

Company Website : https://capslockmarketplaces.ai/ : company website

About the Role

We are looking for a highly driven Operations Associate in building and scaling the Partner Success function for a video call operations platform.

This is not a routine operations role. As one of the early members of the team, you will play a key role in shaping how we hire, train, support, and grow our partner ecosystem.

If you enjoy solving problems, building processes from scratch, working with data, and taking ownership beyond your job description, this role is for you.

What You'll Do

Partner Operations

• Support end-to-end partner onboarding and activation.
• Coordinate training sessions and partner communications.
• Track partner progress and ensure timely follow-ups.
• Maintain operational trackers and documentation.

Process Building

• Help design and improve operational workflows.
• Document SOPs, playbooks, and process guidelines.
• Identify operational bottlenecks and recommend improvements.
• Standardize recurring tasks to improve efficiency.

Quality & Partner Success

• Monitor partner performance and identify improvement areas.
• Conduct quality reviews of partner interactions (as required).
• Support coaching initiatives by identifying common partner challenges.
• Track compliance-related observations and escalate risks proactively.

Data & Insights

• Analyze operational data and identify trends.
• Prepare daily and weekly performance reports.
• Build dashboards and trackers to support decision-making.
• Convert observations into actionable recommendations.

Cross-functional Collaboration

• Work closely with Product, Support, and Operations teams.
• Share partner feedback to improve product experience.
• Coordinate execution of new operational initiatives.

Who We're Looking For

We're looking for someone who enjoys figuring things out rather than waiting for instructions.

The ideal candidate should:

• Be highly organized and detail-oriented.
• Be comfortable working in an ambiguous, fast-paced environment.
• Have excellent analytical and problem-solving skills.
• Think in terms of systems and processes rather than one-off fixes.
• Take ownership and drive work independently.
• Learn quickly and adapt to changing priorities.
• Communicate clearly with both internal teams and partners.
• Be proactive in identifying issues before they become problems.
• Bring ideas and challenge existing ways of working with data and logic.

Preferred Skills

• 1-3 years of experience in Operations, Business Operations, Program Management, Partner Operations, or similar roles.
• Strong proficiency in Google Sheets or Microsoft Excel.
• Comfortable working with large datasets and creating reports.
• Basic understanding of process documentation and SOP creation.
• Strong written and verbal communication skills.
• Experience working with cross-functional teams is a plus.
• Languages known: hindi and english(mandate)