Operations Associate – Partner Success

Operations Associate – Partner Success

Location: Bangalore
Experience: 1–3 Years
Job Type: Full-time
Department: Operations

About the Role

We are looking for a highly driven Operations Associate to help build and scale the Partner Success function for a video call operations platform.

This is not a routine operations role. As one of the early members of the team, you will play a key role in shaping how we onboard, train, support, and grow our partner ecosystem.

If you enjoy solving problems, building processes from scratch, working with data, and taking ownership beyond your job description, this role is for you.

Key Responsibilities

Partner Operations

• Support end-to-end partner onboarding and activation.
• Coordinate training sessions and partner communications.
• Track partner progress and ensure timely follow-ups.
• Maintain operational trackers and documentation.

Process Building

• Help design and improve operational workflows.
• Document SOPs, playbooks, and process guidelines.
• Identify operational bottlenecks and recommend improvements.
• Standardize recurring tasks to improve efficiency.

Quality & Partner Success

• Monitor partner performance and identify improvement areas.
• Conduct quality reviews of partner interactions, as required.
• Support coaching initiatives by identifying common partner challenges.
• Track compliance-related observations and escalate risks proactively.

Data & Reporting

• Analyze operational data and identify trends.
• Prepare daily and weekly performance reports.
• Build dashboards and trackers to support decision-making.
• Convert observations into actionable recommendations.

Cross-functional Collaboration

• Work closely with Product, Support, and Operations teams.
• Share partner feedback to improve product experience.
• Coordinate execution of new operational initiatives.

Requirements

• 1–3 years of experience in Operations, Business Operations, Program Management, Partner Operations, or similar roles.
• Strong proficiency in Google Sheets or Microsoft Excel.
• Comfortable working with large datasets and creating reports.
• Basic understanding of process documentation and SOP creation.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced and ambiguous environment.
• Ability to take ownership and proactively identify issues.
• Experience working with cross-functional teams is a plus.

What We're Looking For

We are looking for someone who enjoys figuring things out rather than waiting for instructions.

The ideal candidate:

• Is highly organized and detail-oriented.
• Thinks in terms of systems and processes.
• Takes ownership and drives work independently.
• Learns quickly and adapts to changing priorities.
• Communicates clearly with internal teams and partners.
• Is proactive in identifying issues before they become problems.
• Uses data and logic to challenge existing processes.

What Success Looks Like

Within the first few months, you should be able to:

• Independently manage day-to-day partner operations.
• Identify process gaps and propose practical improvements.
• Build and maintain operational trackers with minimal supervision.
• Produce meaningful insights from operational data.
• Take ownership of assigned projects from planning through execution.
• Contribute to building scalable processes for the Partner Success function.

Apply Now

If you enjoy creating order from chaos, solving operational problems, and building processes from the ground up, we'd love to hear from you.

Pay: ₹20,000.00 - ₹984,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person