Operations Associate (Remote)

About Sockerbit

Sockerbit is a Los Angeles–based Swedish candy company. We sell direct to consumers online and wholesale to retailers including Target, Nordstrom, World Market, Anthropologie and independent shops via Faire. Our product travels a long way to reach a shelf: imported by ocean, co-packed, warehoused across multiple locations and shipped to retail partners against tight delivery windows. We're a small team, so this role has real ownership and a direct line to how the business runs.

The role

The Operations Associate keeps day to day operations moving. This is a remote position that reports to the Director of Operations and works closely with our warehouses, co-packer, carriers and sales team.

What you'll do

Freight & logistics

• Book inbound and outbound freight (LTL, FTL, parcel and drayage) and obtain and compare carrier quotes
• Schedule pickups and delivery appointments, following each retailer's routing guide
• Track shipments through delivery and proactively flag delays
• Audit freight invoices against quotes and bills of lading before approval

ASN, EDI & order management

• Create and send ASNs and other EDI documents (e.g. 856, 810) through SPS Commerce and our partners WMS, accurately and on time.
• Monitor incoming retailer POs, ship windows and cancel dates; enter or import orders into our ERP (Odoo)
• Work closely with the Director of Supply Chain to manage OTIF orders.

Warehouse communications

• Serve as the primary point of contact for our 3PL and in-house warehouse teams
• Send release/pick instructions, confirm ship-ready status and resolve discrepancies
• Coordinate priorities so orders ship complete and within the retailer's window

Retailer operations

• Manage day-to-day retailer communications: delivery issues, refused or rejected shipments, short/over shipments and appointment changes
• Collect and file proof of delivery (POD) and bills of lading for every shipment
• Track compliance chargebacks and deductions and gather backup documentation to support Director investigation.

Vendor & purchase order management

• Communicate with suppliers and our co-packer on purchase orders, production timing, delivery and freight
• Track inbound POs from order through ocean transit, customs clearance, co-packing and receipt at the warehouse
• Work with our customs broker and forwarder to keep import paperwork complete, on time and filed appropriately.

Inventory & product data

• Track lot codes and best-by dates to support first-expired, first-out (FEFO) shipping
• Maintain item master data: UPCs, case packs, pallet configurations (Ti/Hi), weights and dimensions, and retailer item setups

Documentation & reporting

• Maintain organized, up-to-date records: POs, BOLs, PODs, ASNs, invoices, supplier certificates (COAs, insurance COIs) and retailer onboarding paperwork
• Write and update SOPs for recurring daily operations processes
• Produce simple weekly reporting on open orders, on-time shipping, fill rate, chargebacks and freight cost

Other

• Arrange sample and small-parcel shipments
• Support special projects and other operations tasks as the business grows

What we're looking for

Required

• 2+ years in supply chain, logistics, order management or operations coordination, ideally in CPG, food or retail wholesale
• Hands-on experience booking freight and working with carriers, 3PLs or warehouses
• Working knowledge of EDI, WMS and ASNs
• Strong Excel / Google Sheets skills (lookups, pivot tables, basic formulas)
• Excellent written communication; comfortable following up persistently and professionally with retailers, vendors and carriers
• Highly organized and detail-oriented, able to manage many open items at once without dropping any
• Reliable availability during Central or Pacific business hours, with flexibility for time-sensitive issues

Nice to have

• Experience with Odoo or another ERP and SPS
• Familiarity with big-box retailer routing guides and compliance programs (e.g. Target, Nordstrom)
• Exposure to imports: ocean freight and customs brokers
• Food or confectionery experience, including lot and expiry tracking
• Experience with Shopify or Faire
• A love of all things candy

Details

• Location: Remote (U.S.)
• Schedule: Full-time, Monday–Friday (Central or Pacific business hours preferred)
• Reports to: Director of Operations
• Compensation: $24 – $26 per hour, depending on experience and location, 401k after 90 days employment

The application process will consist of 2-3 interviews with the Sockerbit team and a small test project to showcase your operational skills.

Pay: $24.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)

Work Location: Remote