Operations Center Manager

Job Title: Center Head Program Operations

Location: Multi-campus (Travel Required)
Department: Academic Operations
Reporting To: Senior Center Head – Program Operations / Leadership Team

Role Overview

The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses.

Key Responsibilities

1. Operations & Program Management

• Drive end-to-end center operations across assigned campuses.
• Standardize operational processes, SOPs, and playbooks.
• Ensure seamless execution of academic and operational activities.

2. Team Leadership

• Lead Program Managers, BOAs, and campus operations teams.
• Drive accountability through regular reviews and performance tracking.
• Collaborate with Academic, Product, Placement, Support, and Content teams.

3. Student Success

• Monitor attendance, assessments, engagement, and learning progress.
• Implement intervention plans for at-risk students.
• Ensure a consistent and high-quality learning experience.

4. Placement Excellence

• Work with Placement and Training teams to improve placement readiness.
• Track placement metrics and drive student outcomes.
• Build relationships with industry partners and support placement initiatives.

5. Campus Operations

• Ensure smooth day-to-day campus operations and infrastructure readiness.
• Lead student engagement initiatives, events, and community-building activities.
• Maintain operational excellence across all campuses.

6. Performance & Business Management

• Monitor operational KPIs and student success metrics.
• Drive data-based decision-making and continuous process improvements.
• Optimize resource utilization and operational efficiency.

Qualifications

• Bachelor's degree (MBA preferred).
• Experience in Operations, Program Management, or Academic Leadership.
• Strong analytical and stakeholder management skills.
• Proficiency in Google Sheets/Excel and operational dashboards.

Key Skills

• Leadership & Team Management
• Operational Excellence
• Strategic Planning & Execution
• Student Success Management
• Cross-functional Collaboration
• Data-driven Decision Making
• Problem Solving & Ownership

Role Impact

The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.