Operations Center Operator

Operations Center Operator Pay $17.00 per hour

Location : East Atlanta - Decatur

Shift: Must be open to shifts available depending on what is selected by management.

1st shift - 5:30 AM - 2:00 PM

2nd shift - 1:30 PM - 10:00 PM

3rd shift - 9:30 PM - 6:00 AM

Focus People is seeking a dedicated Operations Center Operator to work at one of our client's critical operations centers. If you are skilled in monitoring complex systems, responding to incidents, and ensuring seamless functional flow, we invite you to apply.

This role is located in the Decatur area. 100% onsite. Free parking. MARTA accessible by bus only. Photo ID required for security.

The position requires flexibility for various shifts , including days, evenings, nights, weekends, and holidays. You will have a rotating schedule. Flexibility to work a rotating schedule is required.

Job is scheduled to start in July of 2026.

What You'll Do As an Operations Center Operator, you will be responsible for:

• System Monitoring & Control: Overseeing the daily operations of a critical control center, monitoring various systems to ensure optimal performance. This includes identifying and responding to incidents, system anomalies, and planned events promptly.
• Incident Response & Coordination: Activating protocols for incidents, coordinating with internal teams and external agencies as needed, and maintaining clear, concise documentation of all events.
• Data Management & Analysis: Monitoring real-time data feeds, making adjustments based on established guidelines, and identifying trends or issues for further investigation.
• Troubleshooting: Utilizing diagnostic tools to identify and address system problems, escalating complex issues, and suggesting potential solutions.
• Inter-Departmental Collaboration: Working closely with various departments, including customer support and field teams, to resolve issues and implement operational improvements.
• Problem Solving: Proactively identifying potential issues and applying sound judgment to resolve them effectively.
• Operational Standards: Adhering to strict operational procedures, maintaining an organized workspace, and contributing to a high-performance team environment. Flexibility for on-call duties may be required.

Qualifications:

• One year of experience in a control room, operations center, or a similar role focused on real-time system monitoring.
• Basic proficiency with computer operating systems, internet navigation, and standard office software.
• Strong ability to communicate effectively, both verbally and in writing.
• Proven ability to manage multiple tasks and prioritize effectively under pressure.
• A commitment to reliability, attention to detail, and a professional work ethic.
• A relevant associate's or bachelor's degree strongly preferred.
• Experience with specialized monitoring or control software in a high-volume operational environment.
• Familiarity with incident management protocols or emergency response procedures.
• Understanding of IT networking or data management basics.

Additional Requirements:

• Ability to maintain focus and efficiency while monitoring multiple screens and data sources.
• A proactive and adaptable approach to problem-solving.

We are looking for candidates who are flexible working any schedule and working weekends and Holidays!