Operations Centre Analyst

Remote monitoring of every live Karnot installation via the iSAVE platform. Alert triage, technician dispatch coordination, customer service, and monthly M&V performance reports. Technical role — not a call-centre role.

Alongside real-time monitoring, you produce the monthly Measurement & Verification (M&V) performance reports that Karnot delivers to commercial clients under service contracts. These reports prove that the system is performing to its specified COP, the energy savings are real, and the demand shaving iSAVE promised is being delivered. The ability to read energy data, identify anomalies, and write a clear, credible report is core to this role.

You will also handle first-line customer service for technical queries from site managers and facilities teams. Karnot's clients are commercial businesses — communication needs to be professional, clear, and technically credible. This is a Monday-to-Saturday role with shift coverage arrangements as the installed base grows.

• Monitor the iSAVE operations dashboard for all live Karnot installations — triage alerts and fault codes in real time
• Determine appropriate response for each alert: remote parameter adjustment, planned service visit, or urgent technician dispatch
• Coordinate technician dispatch with the field team when site attendance is required
• Produce monthly M&V (Measurement and Verification) performance reports for commercial clients under service contracts
• Respond to first-line customer technical queries by email and phone — system performance questions, setpoint adjustments, alarm explanations
• Maintain accurate service records, fault history, and resolution logs for every installation
• Identify recurring fault patterns across the installed base and escalate to engineering for root-cause investigation
• Support the sales team with performance data for client renewal conversations and case studies

Required Qualifications:

• TESDA NC II or NC III in electrical/electronics/mechanical technology, or technical diploma in a related discipline
• Working knowledge of refrigeration or HVAC fundamentals — able to interpret system parameters and fault codes
• Proficient in Excel or Google Sheets — comfortable building and reading energy data tables and charts
• Clear English written communication — M&V reports are delivered to commercial clients in English
• Organised and systematic — able to manage monitoring for multiple sites simultaneously without losing track

Preferred Qualifications:

• Experience with BMS (Building Management System) or remote monitoring platform operation
• Background in energy management, facilities management, or data centre operations
• Knowledge of Measurement and Verification (IPMVP or similar) methodology
• Experience writing technical reports for non-technical audiences
• Familiarity with Carel, Danfoss, or similar refrigeration controller interfaces

Pay: Php25,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person