Operations Change Coordinator

FinWise Bank is committed to a culture of innovation, continuous improvement, and excellence. The Operations Change Coordinator is an important contributor in implementing innovative ideas and managing change within the Bank to help support this culture. The coordinator will ensure requirements and guidelines are followed while maintaining excellent customer experience with FinWise employees.

The Operations Change Coordinator will serve as the key business owner for assigned Bank systems (software applications) used in the Operations department. The coordinator must understand the business use of each operations system, document system controls, enforce bank policy when changing system parameters, serve as the data custodian for that system, assist in the implementation of system changes, and serve as part of the operations system testing function when appropriate. While the Bank’s IT department will serve as the primary system administrator for user administration, the coordinator will serve as the system business owner and system control administrator for assigned operations systems.

Tasks:

• Ensure bank criteria are satisfied in accordance with established policies and procedures, and the bank’s defined risk appetite.
• Work with the business and Stakeholders to understand the business needs and vision.
• Work with Program Management and Project Management to maintain urgency to ensure the company's major initiatives with strategic programs are on track despite changing requirements and priorities.
• Create detailed user stories and acceptance criteria to ensure each requirement is broken down enough to convey the exact business need.
• Construct transparency and clear communication by practicing active listening, asking for clarification as needed, and documenting and sharing conversation results.
• Be an enabler of the Agile process among our teams, coaching us into stronger communication and providing exceptional customer service.
• Enforce the Bank’s change management standards and processes for assigned operations systems.
• Assist operations managers in the day-to-day coordination and management of business operational activities.
• Monitor, control, and manage operations systems to meet customer expectations and company goals.
• Confirm operations systems parameters are aligned with bank policies and procedures.
• Ensure that all bank system parameter changes are properly documented, tested and approved.
• Create internal test plans and test cases for changes to operations systems that outline how the testing goals will be achieved.
• Serve as an operations resource on many bank initiatives and projects.
• Document business processes and workflows.
• Communicate procedural and system changes to the business.
• Train business users on upcoming changes.
• Acts as a technical and software product expert for banking operations products and systems, deeply understanding how our operations systems function.
• Research and resolve business production issues while documenting processes to resolve.

Knowledge, Skills, and Abilities:

• Leads requirement-gathering meetings, articulating complex processes and requirements with ease.
• Builds relationships with employees, internal stakeholders, and managers, with a foundation of trust.
• Capable of seeing the big picture while executing on the small details of a plan.
• Thinks “outside the box.”
• Must have active listening skills.
• Ability to coordinate with others.
• Requires strong skills in attention to detail and the ability to thoroughly complete work tasks.
• Must have the ability to communicate clearly, both orally and in writing.
• Capable of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to share knowledge and train others.
• Ability to give and receive constructive feedback.
• Comfortable with technology & learns new systems quickly.
• Capability to prepare process maps and process flows.
• Driven to get things done.
• Project management skills.
• Experience in a fast-growing, startup environment strongly preferred.

Required Education / Experience / License :

• Bachelor’s Degree in Business Management, Operations Management, Information Systems or other related field, or equivalent work experience.
• Minimum two years of experience working in a change management environment.
• Three to five years of previous experience in various operations and analytical related work.
• Previous experience as a power user of a business system.

Preferred Education /Experience / License:

• Customer service experience.
• Five years or more experience in operations and analytical related work.
• Foundational understanding of banking regulations.
• Experience with project management systems such as Azure DevOps and Trello.

Minimum Essential Requirements:

• Excellent project management skills.
• Must be PC proficient and able to thrive in a fast-paced setting.
• Must be proficient in Microsoft Excel, PowerPoint, Word, and Outlook.
• Ability to sit or stand at a computer and look at a computer screen for extended periods.

Background checks are required on all bank employees due to the accessibility of Personally Identifiable Private Information.

FinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status.

FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department (801) 545 - 6041.

Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.