Operations Client Operations Vice President

Company Overview
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions
KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities
KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds
KKRs insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group
References to KKRs investments may include the activities of its sponsored funds and insurance subsidiaries
KKR's Gurugram office provides best in class services and solutions to our internal stakeholders and clients, drives organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation
The office contains multifunctional business capabilities and is integral in furthering the growth and transformation of KKR
Team Overview
Client Operations supports global teams across all business lines and regions within KKR
This is a global team involved in the entire lifecycle of an investor and plays a critical role in ensuring exceptional service delivery to Clients; different verticals in this team are Onboarding, Inquiries, Communications, Investor Services and Reporting
This team partners with internal and external stakeholders to ensure business continuity, add value, protect the firm, and improve the efficiency and effectiveness of operational processes
This is an in-office position based out of Gurugram location
Position Summary
Vice President, Client Operations in Gurugram, is a leadership position responsible for the smooth execution of client operations team in Gurugram across areas of client onboarding, communications & servicing and client reporting
The role is also responsible for collaborating with various functional groups within the firm on day-today operations and driving initiatives to implement processes and controls to enhance the client experience
The team functions in a fast-paced environment, consistently collaborating with other teams in the Global Operations group, external agents, and counterparties
The role is accountable for performing day-to-day activities along with the team, overseeing activities performed by the team, hiring, training, and establishing priorities
Roles & Responsibilities
Operational Excellence
Be well-versed with investor lifecycle, perform and oversee day-to-day operations
Ensure all deliverables meet quality, consistency, and accuracy standards
Engage with fund counsel and other teams for entity formation, onboarding of Clients
Proactively own processes like Contact Management, Permissions & Entitlements, Audit inquiries
Connect with global finance teams and ensure investorscommunication are out within due dates
Validate requests and provide relevant information to investors or auditors with utmost alertness
Support system upgrades or implementation of new application and work with stakeholders
Collaborate with stakeholders to define quality metrics and reporting mechanisms
Ensure thorough documentation of procedures to support operational standards
Plan for resources based on volume, available head count and allocate responsibilities
Connect with global peers on a regular basis and to resolve open queries
Own ad-hoc tasks and projects as needed
Stakeholder Management & Leadership
Demonstrate strong leadership and collaboration skills, manage a diverse team with positive energy and inclusivity
Interact with the team and managers from global teams on a regular basis to understand their requirements, reporting needs, challenges, and drive closure
Function as a point of escalation for internal and external stakeholders
Manage process metrics, KPIs, other dashboards at regular frequency, as needed
Recruit, train, and develop team to enhance their skills and enable a high-performing team
Effectively manage performance of the team by coaching, providing constructive feedback
Candidate Profile
Bachelors Degree in related field (Economics or Finance) required
CFA, CPA or MBA preferred
15 years of experience in a private equity firm or similar investment environment
Experience in managing and developing high-performing teams
Excellent communication, interpersonal, and stakeholder management skills
Knowledge of private equity and credit business is preferred
Ability to manage multiple requests daily, track and respond promptly
Ability to assess risks and apply mitigation controls, adhere to compliance frameworks
Ability to work flexible hours to support global operations and accommodate different time zones
Exposure to data integration, data management, data accuracy and robotics is preferred
Experience related to the following Systems / Tools / Applications is preferred:
Salesforce
Snowflake
Jira
PowerBI / Tableau
Advanced proficiency in MS Office Suite
e-Sub Docs
Workflow management tools
Displays high intellectual curiosity, innovative mindset, integrity, and is result-oriented
Displays team-work orientation, is highly collaborative and self-reliant
KKR is an equal opportunity employer
Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law
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