Operations Co-ordinator

Operations Coordinator

Role: Operations Coordinator – full time

Location: Cookham – Hybrid – 2 days office and 3 days remote

Salary: £27,000 + benefits

We're looking for an organised and detail-focused Operations Coordinator to join our Awarding Body team and help ensure the smooth delivery of our qualifications and assessments.

At CIM, The Chartered Institute of Marketing, we’re passionate about supporting marketing professionals to achieve their ambitions.

What you'll be doing

As part of our Awarding Body team, you'll play a key role in ensuring the smooth and efficient delivery of assessments and qualifications for learners worldwide. You'll:

• Support the administration and delivery of assessment and awarding processes
• Coordinate examiner, student and study centre setup across our assessment platforms
• Manage assessment submissions, marking allocations and examiner communications
• Help monitor quality assurance and regulatory compliance processes
• Produce and maintain reports, records and operational documentation
• Support resubmissions and Enquiries About Results (EARs), ensuring information is processed accurately and on time
• Assist with purchase orders, invoicing and operational reporting
• Work closely with colleagues, examiners and study centres to resolve queries and provide excellent customer service
• Contribute to process improvements and support the implementation of new systems and ways of working
• Build strong relationships with internal and external stakeholders to help deliver an outstanding learner experience

What we're looking for

• Highly organised with excellent attention to detail
• Strong administration and coordination skills
• Confident using Microsoft Office, particularly Excel
• Able to manage multiple priorities and deadlines
• A proactive problem-solver with a continuous improvement mindset
• A great communicator who enjoys working collaboratively
• Experience within education, assessment, awarding organisations or regulated environments would be advantageous, but not essential

What you’ll get:

• 25 days annual leave, plus bank holidays (pro rata)
• Pension contribution scheme
• Training and development opportunities
• Life assurance scheme
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)

CIM. The Chartered Institute of Marketing. We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide.

We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating an inclusive workplace where everyone feels they belong. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

CIM, we stand for better marketing.

Values - Confidence, Curiosity, Collaboration and Integrity

Apply now to join our team!