Operations Coach

What your day-to-day will look like:

• Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs.
• Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved.
• Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes.
• Meet regularly with Ops teams to provide support and guidance over time.
• Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams.
• Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed.
• Liaise with program delivery teams during and after planned deployments to ensure connection with the teams.

Required Skills and Experience:

• 8-10 years of relevant work experience.
• Bachelors in a related field required; Masters preferred.
• Subject matter expertise on Lean tools.
• Experience in coaching and mentoring Operations Leaders at all levels.
• Evidence of problem-solving analytical mindset and comfort with business ambiguity.
• Exposure to working in diverse geographical and cultural environment.
• Experience with stakeholder management.
• Proficient in Microsoft office suite.
• Ability to manage work-related projects and timelines in a dynamic environment.
• Experience working across all levels within an organization.

Desired or preferred experience and technical skills:

• Desired - Black / Green Belt.
• Experience in managing and leading teams.