Operations Controller

Operations Controller

This role forms part of the Operations team at Net Set Padel Club in Sandton.

The Role

As Operations Controller, you'll provide operational, administrative, and bookkeeping support to the Club Manager, helping ensure the smooth day-to-day running of the club and its facilities.

This is a hands-on and detail-oriented role suited to someone with strong operational, stock control and administrative experience. You'll be responsible for monitoring cost of sales, stock management, bookkeeping functions, facility compliance, and operational procedures while supporting all departments across the club to maintain high standards of service, efficiency, and profitability.

Key Responsibilities

– Manage and execute daily operational and administrative duties across the club

– Assist the Club Manager with operational reporting, administration, and compliance requirements

– Monitor compliance with company SOPs across all departments and report non-compliance were identified

– Review open accounts, deposits, reconciliations and petty cash to ensure accuracy and compliance

– Assist with staff scheduling and roster reviews to ensure adequate operational coverage and compliance with roster policies

– Ensure equipment hire inventory, including rackets, balls, and accessories, is accurately controlled and accounted for

– Ensure procurement procedures are followed

– Ensure facility compliance standards are maintained

– Monitor security systems, including camera functionality, footage retention and coverage of high-risk areas

– Oversee stock control processes within the Food & Beverage outlet and Pro-Shop, including stock takes, stock security and stock receiving procedures

– Monitor product expiry dates, identify slow-moving stock and recommend corrective actions to improve stock performance

– Review retail pricing, stock valuations and storage controls to safeguard company assets

– Monitor cost of sales performance

– Ensure POS systems are accurately configured to support the finance team

– Assist with menu, recipe and pricing reviews to support profitability and operational efficiency

– Prepare and review catering package costings, event quotations and operational contribution reports for events and tournaments

– Ensure event billing, invoicing and reporting procedures are completed accurately and within required timelines

– Conduct post-event and tournament reviews and identify opportunities for improvement

– Maintain weekly reporting on stock, cost of sales and revenue performance against targets

– Identify operational inefficiencies and recommend solutions to improve productivity and cost control

– Provide operational support and act as a point of escalation when the Club Manager is unavailable

– Monitor staff attendance, payroll-related administration, and roster compliance requirements

– Support staff training on operational procedures, POS systems, stock control processes and service standards

– Identify knowledge and skills gaps and communicate development needs to management

– Contribute to a positive, professional and collaborative working environment across all departments

What We're Looking For

– Grade 12 or equivalent

– Diploma or Degree in Hospitality Management, Sports Management or Business Administration advantageous

– Valid driver's licence

– Minimum of 2–3 years' experience in an operations, hospitality, Food & Beverage, sports or leisure environment

– Experience in stock control, cost of sales monitoring and supplier administration

– Proficiency in Microsoft Office, including Word, Excel and Outlook

– Experience working with POS systems advantageous

– Strong organisational and administrative skills

– Excellent verbal and written communication skills

– High attention to detail and accuracy

– Ability to work collaboratively across multiple departments

– Willingness to work overtime, weekends and events when operationally required

What We Offer

– An opportunity to play a key role in the operational success of Net Set Padel Club

– Exposure to hospitality, Food & Beverage, retail, sporting, and event operations

– Ongoing development within a dynamic and growing sports and leisure environment

– The opportunity to contribute to operational excellence and business performance

– Competitive package aligned with experience

Job Locations: Sandton

Job Categories: Operations

Job Types: Full-time

Experience Levels: Mid-Level

Job Properties: Operations