Operations Controller [JRL]

Responsibilities:

• Monitor and control train operations on mainline and depot, ensuring service punctuality and safety
• Manage incidents, disruptions, and emergencies; plan and execute service recovery actions
• Coordinate internal departments and external emergency services during incidents
• Authorize and control track access activities during traffic and non‑traffic hours
• Manage train movements, depot shunting, train testing, and dispatch/return of trains
• Provide timely and accurate service information and public announcements to passengers
• Monitor passenger conditions via OCC systems and respond to customer assistance needs
• Prepare operational reports, service analyses, and recommendations for service improvement
• Ensure compliance with safety rules, procedures, and Safety Management System
• Mentor and train Operations Control Centre / Depot Control Centre staff
• Maintain operational records, documentation, and housekeeping standards

Requirements:

• Degree in any discipline or Diploma with minimum 5 years' working experience, preferably in an Operations Control Room environment
• Fresh Graduates may apply
• Willing to perform shift work, including night shift, weekends and Public Holidays
• Ability to identify colours
• Able to operate computer-based control systems

We regret that only shortlisted candidates will be notified.