Operations Coordiantor

• Hours: 08:00 - 16:30pm, Monday to Friday
• Location: Eastern Suburbs, Sydney (fully onsite, 5 days per week)
• Hourly rate: Up to $50 + super
• Start Date: ASAP, cannot accept anyone who has a notice period
• Length: Temporary with potential to transition to permanent
• Working Rights: Full unrestricted Australian working rights required
• Checks: Must hold a valid WWCC (Working With Children Check)

ABOUT THE COMPANY
Join a prestigious, well-resourced independent school known for its strong sense of tradition, academic excellence and tight-knit community. With a beautiful Eastern Suburbs campus and a genuine investment in staff, this is a workplace where people stay for years, not months. You'll be part of a supportive leadership team that values initiative, discretion and a calm, professional presence above all else.

ABOUT THE ROLE
This is a pivotal, all-rounder role supporting the Heads of Middle and Senior School and their leadership teams. You'll be the primary point of contact for parents on academic and pastoral matters, representing the school with a mature, neutral phone manner at all times. Beyond communication, you will coordinate day-to-day operations, and ensure students are exactly where they need to be, professionally presented and on schedule. It's a role for someone who thrives on variety, uses initiative, and can be trusted with sensitive conversations.

DUTIES

• Manage parent communications, including proactive phone calls on academic and pastoral matters
• Liaise between academic staff, parents and school leadership to resolve queries promptly
• Attend leadership team meetings, parent meetings and weekly school assemblies
• Delegating tasks and using initiative to solve problems
• Coordinate student whereabouts, presentation and readiness across the school day
• Support the Heads of Middle and Senior School with day-to-day operational needs
• Maintain a calm, neutral and professional tone in all parent-facing interactions
• Uphold strict confidentiality and discretion across all communications

SKILLS & EXPERIENCE

• Proven experience in a client- or parent-facing coordination, liaison or team leadership role
• Outstanding phone manner — mature, calm, neutral and professional under pressure
• Demonstrated ability to manage a small team and use sound judgement independently
• Strong organisational skills with the ability to juggle competing priorities
• Polished, professional presentation and a strong sense of personal accountability
• Experience in a school or education environment is essential

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.