Operations Coordinator & Customer Success Administrator

Operations Coordinator & Customer Success Administrator

Location: Hertford, Hertfordshire (office-based)

Job type: Full-time, permanent

Salary: £30,000 - £40,000 / Year

Start date: ASAP

Join one of the UK's leading solar installation companies

Everyone's Energy UK designs and installs solar panels and battery storage for homeowners across Hertfordshire and beyond. We're MCS and HIES accredited, with close to 2,000 installations completed, and we're growing fast. We're looking for a highly organised, proactive and customer-focused Operations Coordinator & Customer Success Administrator to join our team.

This is a key role in the business. You'll support the day-to-day running of our operations and give every customer an exceptional experience, from the moment our sales team hands over their project, through installation, to final handover.

If you thrive in a fast-paced environment, enjoy solving problems, take initiative and take pride in keeping things organised, we'd love to hear from you.

Key responsibilities

Customer success

• Act as the main point of contact for customers once their project is handed over to the Operations team
• Give customers regular updates throughout their journey so they feel informed and supported
• Manage customer enquiries by phone and email
• Resolve customer issues professionally and efficiently
• Deliver the exceptional customer experience our company is known for

Bookings and scheduling

• Book surveys, scaffolding and installation appointments
• Liaise with customers, engineers, surveyors and suppliers
• Manage installation schedules and keep internal systems up to date
• Make sure all pre-installation requirements are complete before installation day

Payments and invoicing

• Collect customer deposits and raise invoices at the right stage of each job
• Make sure payments are received in line with company processes, chasing politely where needed
• Reconciling transactions on Xero

DNO and handover

• Prepare and submit DNO applications and notifications (e.g. G98/G99), tracking them through to approval
• Prepare and issue customer documentation, including handover packs (MCS certificates, warranties, user guides)
• Support MCS registration and help customers with Smart Export Guarantee (SEG) applications

Operations and administration

• Track project progress so every job moves through each stage efficiently
• Chase outstanding information from customers where required
• Keep accurate records and make sure all paperwork is completed correctly
• Support the Operations Manager with daily administration
• General office administration duties

About you

We're looking for someone who is:

• Highly organised with exceptional attention to detail
• Friendly, professional and confident speaking to customers
• Able to prioritise multiple tasks and work under pressure
• A strong communicator, both written and verbal
• Competent using Microsoft Office and cloud-based systems
• A proactive problem solver who takes initiative and can work independently
• Reliable, hardworking and eager to learn

Desirable experience

• Previous administration or operations coordination experience
• Customer service experience
• Experience in the solar industry or a construction-related business, such as roofing, electrical, scaffolding or other trades
• Experience using CRM or scheduling software
• Experience managing customer projects from sale through to completion

No solar experience? Don't let that stop you. If you're organised and great with people, we'll train you on the rest.

What we offer

• Competitive salary, depending on experience
• 28 days' holiday including bank holidays
• Company pension
• Sick pay
• Full training on solar, battery storage and our systems, plus ongoing development
• A supportive, friendly team and a modern office
• Company events
• Free on-site parking
• Real opportunity to grow within a rapidly expanding business

Why join us?

We're proud to be one of the UK's leading solar installation companies, delivering exceptional customer service alongside industry-leading installation standards. We're looking for someone who shares those values and wants to become an integral part of our growing team.

If you're organised, customer-focused, take initiative and want a role where you can genuinely make a difference, we'd love to hear from you. Apply today with your CV.

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person