Operations Coordinator, Bolt Drive

We’re looking for a well-organised Operations Coordinator to join our car-sharing team, Bolt Drive, in Prague. In this entry-level position, you’ll support managing our car-sharing fleet and daily operations and drive business growth and profitability while ensuring a great user experience.

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role As an Operations Coordinator, you’ll work closely with the team on the local day-to-day tasks. You will support the Operations Specialist with administrative assignments and projects and collaborate with various internal and external stakeholders to ensure smooth city operations.

Main Tasks And Responsibilities

• Monitor, investigate, and document accidents and vehicle damage in line with established procedures.
• Manage damage cases and insurance claims, communicating with customers, insurance providers, and internal teams regarding liability and cost recovery.
• Carry out cost-recovery processes, including issuing applicable fines and invoices.
• Create reports to monitor case volumes, operational performance, costs, and damage trends.
• Contribute to process automation by helping define the logic and rules needed to improve and streamline workflows.
• Build relationships with partners, municipalities, and other institutions, while supporting additional operational activities when required.

About You

• You have experience in operations or a customer-facing role.
• You are tech-savvy and comfortable using Excel, data tools, and AI solutions to identify trends and improve processes.
• You are an excellent communicator and are fluent in both Czech and English.
• You are empathetic, care about people, and are passionate about helping others.
• You are a natural problem-solver and quick learner, eager to understand and improve systems and processes.
• You demonstrate excellent attention to detail and can multitask, prioritise effectively, and remain focused.

Why you’ll love it here

• Play a direct role in shaping the future of mobility.
• Work in fast-moving teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Enjoy various team events to get to know your colleagues.

Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.