Operations Coordinator

About the role

The Operations Coordinator serves as the central coordination and communication point for the Company's operational, logistics, and customer service requirements. The position is responsible for coordinating the Company's logistics needs, including deliveries, shipments, couriers, transportation arrangements, inventory movement, and related operational requirements. The position also handles coordination with hotels, training providers, suppliers, service providers, and other external parties. In addition, the position serves as a Customer Support Representative responsible for receiving, documenting, coordinating, and following through on customer and account concerns until appropriate resolution.

Key responsibilities

• Serve as the central coordination point for the Company's logistics requirements
• Coordinate deliveries, pickups, shipments, and transfers of products and other company property
• Coordinate with courier companies, freight providers, riders, drivers, and other logistics service providers
• Monitor shipment and delivery status and ensure that deliveries are completed within the required timeframe
• Track shipments and promptly communicate delays, failed deliveries, lost or damaged packages, and other logistics concerns
• Coordinate the movement of products, equipment, supplies, documents, and other company property between locations
• Coordinate transportation requirements for employees, products, equipment, and other operational needs
• Receive and document customer inquiries, requests, complaints, and other concerns
• Coordinate with Sales, Service, Accounting, Inventory, and other concerned departments to address customer concerns
• Maintain accurate records of logistics activities, customer concerns, coordination requests, and their respective status

About you

• Maintain confidentiality of company, customer, supplier, and employee information
• Observe all Company policies, procedures, and communication protocols
• Maintain professional communication with customers, suppliers, service providers, and employees
• Manage time and ensure that all assigned responsibilities, operational requirements, customer concerns, and deadlines are properly attended to

Benefits

• Desktop, headset, webcam, mobile phone, and post-paid simcard provided
• Internet and Electricity Allowance of One Thousand Five Hundred Pesos monthly
• SSS, Pag-Ibig, and PhilHealth
• 13th Month Pay
• 5 Service Incentive Leave after 1 Year of Continuous Service
• Additional Paid Leave after 2 Years of Continuous Service; Incremental of 1 Leave for every Continuous Year of Service
• Loyalty Bonus of One Thousand Pesos after reaching 1 Year of Continuous Service from the date of Regularization; Incremental of One Thousand Pesos for every Continuous Year of Service with a Maximum of Ten Thousand Pesos