Operations Coordinator

Are you organized, dependable, detail-oriented, and energized by keeping things running smoothly behind the scenes? The Down Syndrome Association of Central Texas (DSACT) is looking for a dynamic Operations Coordinator to join our small, mission-driven team.

This is an ideal opportunity for someone who enjoys variety, takes ownership of their work, provides excellent customer service, and can confidently manage the day-to-day details that keep a nonprofit organization moving forward.

Position Purpose

The Operations Coordinator serves as DSACT's administrative and operational hub, helping ensure that day-to-day operations run smoothly and efficiently. This position supports multiple areas of the organization while providing excellent service to families, donors, volunteers, board members, and community partners.

About DSACT

The Down Syndrome Association of Central Texas (DSACT) provides education, support, resources, and opportunities to individuals with Down syndrome and their families throughout Central Texas. Our small team works collaboratively to support our families, donors, volunteers, board members, and community partners.

Primary Areas of Responsibility

Administrative Operations

· Manage the organization's shared voicemail and administrative email inbox.

· Return calls and emails or route inquiries to the appropriate staff member.

· Coordinate incoming mail, bank deposits, office supplies, and general administrative operations.

· Maintain organizational records, files, and standard operating procedures.

· Assist with calendars, reports, forms, and other administrative projects.

· Provide administrative support to a small team of 3–5 staff members.

Financial & Bookkeeping Support

· Prepare bank deposits and process incoming checks.

· Categorize transactions in QuickBooks Online following established procedures.

· Maintain financial documentation and supporting records.

· Coordinate with DSACT's outsourced bookkeeping service by providing requested information and documentation.

· Support month-end financial processes and routine administrative accounting tasks.

Donor & Database Administration

· Process donations and maintain accurate donor records in Keela CRM.

· Prepare and send donor acknowledgment letters and thank-you communications.

· Assist with Benevity matching gifts and other donor or event platforms.

· Maintain accurate constituent and membership records.

Event & Program Support

· Provide administrative support for organizational events and programs.

· Assist with event logistics, materials, and follow-up activities where needed.

· Research and share current disability resources, support services, and community opportunities in the organization’s bi-monthly member newsletter.

Customer Service

· Serve as a primary administrative contact for families, donors, volunteers, and community members.

· Respond to inquiries professionally and connect individuals with the appropriate staff member.

· Ensure timely follow-up and excellent customer service across communication channels.

Technology & Operational Support

· Utilize Google Workspace, Keela CRM, QuickBooks Online, and other organizational software.

· Learn and maintain proficiency in organizational technology systems.

· Help maintain efficient and consistent administrative processes.

· Recommend operational improvements that increase efficiency while supporting established procedures.

Qualifications & Experience

· Experience: 2–4 years of proven experience in an operations coordinator, administrative, office coordination, bookkeeping support, or similar role.

· Education: High school diploma or equivalent required. Degree or coursework in business administration or a related field is a plus.

· Nonprofit Experience: Previous nonprofit experience is a plus.

· Financial Skills: Experience with QuickBooks Online, transaction categorization, deposits, or basic bookkeeping functions is preferred.

· Technology: Strong computer skills and the ability to learn and work across multiple technology platforms.

· Communication : Strong written and verbal communication skills with a professional, service-oriented approach.

· Organization: Excellent attention to detail and the ability to manage multiple responsibilities and deadlines.

· Independence: Ability to work independently while effectively supporting and collaborating with a small team.

· Bilingual: English/Spanish bilingual skills are a plus.

Pay: $22.00 - $25.00 per hour

Work Location: Hybrid remote in Austin, TX 78723