Operations Coordinator

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide, you will have the opportunity to grow your career supported by an award-winning team and industry.

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which power their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

The Opportunity

The Operations Coordinator is responsible for coordinating and managing shipments from start to finish, with a high level of ownership and accountability for operational delivery.

This includes ensuring the secure, timely and efficient movement of freight, liaising with customers, suppliers and internal teams, and maintaining strict compliance with Hong Kong aviation, customs and company standards.

As an experienced member of the operations team, the role is expected to independently manage complex and time-critical shipments, resolve operational issues, support day-to-day workflow and provide guidance to other team members where required.

The role is hands-on and requires strong attention to detail, sound judgement, problem-solving skills and a commitment to delivering exceptional customer service.

Location: Cheung Sha Wan, Kowloon – Hong Kong

Line Manager: Assistant Manager

Working Pattern: Monday to Friday, 8 hours per day and half day alternate Saturdays.

Flexibility to work shifts or extended hours may be required to meet operational needs.

Key Role Accountabilities

Shipment Coordination

• Coordinate and manage airfreight/logistics shipments end-to-end in line with customer deadlines.
• Take ownership of complex and time-critical shipments, ensuring operational issues are identified and addressed promptly.
• Liaise with customers, carriers, suppliers, warehouse teams and overseas offices to ensure smooth operations.
• Monitor shipment progress proactively, identifying and resolving potential issues before they escalate.
• Ensure accurate and timely data entry and job management in CargoWise (or company systems).
• Provide operational support during shift or out-of-hours duties as required, ensuring continuity of service for time-critical shipments.
• Support the coordination of day-to-day operational workflow and provide guidance to other team members where required.

Customer Service & Communication

• Act as a daily point of contact for customers, providing timely updates on shipment status, delays or changes.
• Respond promptly to customer enquiries and resolve operational issues professionally.
• Take ownership of customer and operational issues through to resolution, escalating significant matters where appropriate.
• Build trust with customers by delivering consistent, reliable service and proactive communication.
• Ensure professional communication and customer updates are maintained across all shifts and countries, where required.

Billing & Documentation

• Record supplier costs and customer tariffs accurately to support correct billing and profitability.
• Raise and issue invoices promptly upon proof of delivery (POD).
• Prepare and follow up on quotations, converting accepted quotes into live jobs.
• Resolve billing discrepancies and ensure documentation accuracy across all files.
• Ensure operational files are complete, accurate and maintained to an audit-ready standard.

Compliance & Safety

• Ensure all shipments comply with Hong Kong Customs & Excise regulations, aviation security protocols and IATA Dangerous Goods requirements.
• Maintain awareness of CAD regulations and company compliance requirements.
• Identify and address operational compliance issues and report significant incidents or concerns promptly.
• Complete and maintain required training certifications, including aviation security and DG awareness.
• Support consistent compliance standards across day-to-day operations.

Problem Solving & Escalation

• Take ownership of operational issues, working to resolve them quickly and effectively.
• Independently manage complex operational matters using sound judgement and experience.
• Escalate significant commercial, compliance, customer or operational matters to the Assistant Manager as required.
• Provide guidance and support to other team members in resolving operational issues where appropriate.
• Share learnings from issues to help improve processes and avoid repeat problems.

Performance & Continuous Improvement

• Take responsibility for meeting operational KPIs, including on-time delivery, file closure and billing accuracy.
• Keep operational files audit-ready at all times.
• Support the Assistant Manager in maintaining effective day-to-day workflow and operational service standards.
• Suggest and support process improvements to enhance efficiency, service quality or cost control.
• Participate in cross-training to build team flexibility and resilience.
• Share operational knowledge and experience with other team members to support capability across the team.

Your Experience

• Demonstrated experience in freight forwarding, logistics or airfreight operations, with the capability to independently manage shipments from booking through to final delivery and billing.
• Experience managing complex and time-critical shipments and resolving operational issues with limited supervision.
• Proficiency in Chinese (Cantonese) is essential to communicate effectively with drivers and suppliers; English proficiency is required for internal and overseas communication.
• Strong customer service and relationship-building skills, with the ability to manage multiple stakeholders.
• Effective verbal and written communication skills, with the confidence to liaise with customers and overseas offices.
• Proficiency in Microsoft Office and familiarity with freight management systems (CargoWise experience an advantage).
• Strong organisational skills with the ability to prioritise tasks while maintaining attention to detail.
• Strong problem-solving skills, sound judgement and the ability to respond quickly and effectively under pressure.
• Ability to take ownership of operational matters and work independently while contributing effectively as part of the broader team.
• Ability to provide operational guidance and support to less experienced team members.
• Self-motivated and able to meet deadlines in a fast-paced environment.

What We Offer

• Competitive salary.
• Health insurance.
• Paid day off for your birthday.
• 13th Month Pay.
• MPF.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

B&H Worldwide is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you require any reasonable adjustments or support during the application process, please contact [email protected].