Operations Coordinator

Operations Coordinator – Contiki (Bangkok)

Contiki is looking for an Operations Coordinator to join our Bangkok office and help keep our Thai tours running smoothly. This is a full-time, office-based role working Monday to Friday.

The biggest thing we're looking for is strong administrative skills – you're highly organised, comfortable managing detail-heavy processes, and confident communicating in English (B2 level or above). Experience in tourism or coach touring is a real advantage and will help you hit the ground running, so if you've worked in the travel industry before, we'd love to hear from you.

What you'll be doing

• Liaising with suppliers and the Operations Team on trip updates, communications, and day-to-day support
• Assisting with client bookings, hotel inventories, and product offerings
• Recording supplier services and checking documentation for accuracy
• Supporting reservations queries from selling regions
• Helping prepare and deliver tour packs from the Asia office
• Managing trip paperwork, including Trip Manager reports and trip data recording
• Maintaining the GSA Manual and Airtable database
• Managing the Australia/Asia Operations mailbox
• Updating Tropics builds and contracts each season
• Maintaining supplier records and inventory within Tropics
• Processing tour accounts and maintaining transaction records
• Supporting ad-hoc operational and IT-related projects as needed

What you'll bring

• Right to work in Thailand
• Full professional proficiency in English (B2 or above) – written and verbal
• Strong administrative skills with excellent attention to detail
• Coach touring or tourism industry experience strongly preferred
• Awareness of the Asia tourism industry and ideally the Contiki brand
• Intermediate knowledge of Microsoft Office
• Comfortable learning new systems – Airtable experience is a plus
• Availability for occasional international travel

Why Contiki

Join a global brand backed by The Travel Corporation, with over 100 years in the travel industry operating across 70 countries. You'll be part of a collaborative team that's driven by service, powered by curiosity, and passionate about creating life-changing travel experiences for young travellers.

Benefits

• Wellbeing Support – access to extensive employee assistance and wellbeing programs for you and your family
• Travel Discounts – generous domestic and international travel discounts for you, your family, and friends
• Learning & Development – ongoing career development and personal growth opportunities
• Love for Travel Benefit – annual travel credit after your first year, redeemable across our core travel brands
• Volunteer Leave – two days of paid leave per year for volunteer opportunities