Operations Coordinator

Job Title: Operations Coordinator
Location: Houston, Texas (77086)
Type: Full-time, Onsite, Manufacturing Facility (with occasional local site visits)
Reports to: Installation Operations Manager

Hardman Signs is a national leader in architectural signage and graphics. We design, manufacture, install, and service high-impact signage solutions for commercial properties, multi-family housing, healthcare facilities, parking garages, and more. We partner with leading construction companies and architectural design firms to bring signage visions to life—from concept to installation.

Job Summary

The Operations Coordinator is a critical hub role that keeps Hardman Signs’ installation and production operations running smoothly and on schedule. Working closely with the Installation Operations Manager, Scheduling, Inventory, Production, and field teams, this position coordinates day-to-day workflows, material readiness, project status tracking, and cross-departmental communication. The ideal candidate is highly organized, proactive, and detail-oriented—someone who thrives on solving operational bottlenecks so that installation crews can execute safely, efficiently, and to Hardman Signs’ high standards.

Essential Duties and Responsibilities

• Serve as a central coordination point between Sales, Production, Inventory, Scheduling, and Installation teams to ensure projects move from approval to field execution without unnecessary delays.
• Review approved work orders and project packages for completeness (scope, hardware needs, production status, deadlines, and site requirements) and flag gaps early.
• Support the development and maintenance of the master installation schedule by tracking production readiness, material availability, crew capacity, and permit status.
• Coordinate with Inventory and Production to confirm that finished signs, hardware, fasteners, and equipment are staged and ready prior to scheduled install dates.
• Communicate clear, timely updates and instructions to installation crews, including work order details, site-specific notes, safety requirements, and documentation needs.
• Track project status in real time (including Fieldwire or other field management tools), confirm job completion, and ensure billing packages are submitted accurately and promptly to Accounting.
• Assist with basic subcontractor coordination and COI tracking when external labor is required.
• Identify operational bottlenecks (material shortages, schedule conflicts, documentation issues) and escalate or resolve them with a sense of urgency and accountability.
• Maintain organized digital and physical project files, status reports, and operational dashboards for leadership visibility.
• Support continuous improvement of processes that strengthen Safety, Agility, Accountability, and Teamwork across the installation workflow.

Education and Experience

Required:

• High school diploma or GED.
• Minimum 2 years of experience in operations coordination, dispatching, logistics, manufacturing coordination, construction project support, or a closely related role.
• Strong proficiency with Microsoft Office (especially Excel, Outlook, and Word).
• Valid Driver’s License and reliable transportation for occasional local site visits.

Preferred:

• Experience in the signage, construction, or architectural products industry.
• Familiarity with field management or project management software (Fieldwire strongly preferred).
• Bilingual English/Spanish.
• Experience with inventory systems (WMS/ERP) or basic permit tracking processes.

Knowledge, Skills & Abilities

• Exceptional organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Clear, professional, and proactive communication skills (written and verbal).
• Strong problem-solving ability and common-sense decision making under time pressure.
• Demonstrated reliability, composure, sense of urgency, and ownership of outcomes.
• Ability to read and interpret basic work orders, site plans, and production schedules.
• Comfort working cross-functionally and building collaborative relationships with both office and field teams.
• Commitment to Hardman Signs Core Values: Safety, Agility, Common Sense, Client Focused, Accountability, Teamwork, Transparency, and Passion.

Physical Requirements

• Ability to remain in a stationary position (sitting or standing) for prolonged periods while performing computer and administrative work.
• Occasional movement throughout the manufacturing facility, warehouse, and local job sites, which may include walking on uneven surfaces, stairs, or construction areas.
• Ability to lift and carry materials up to 25–30 pounds occasionally.
• Ability to communicate clearly and exchange accurate information in person, by phone, and in writing.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

What We Offer

• Competitive salary
• 401(k) with company match
• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Opportunity to grow with a high-performing, values-driven team in a professional and collaborative environment