Operations Coordinator

Strata (strata.ca) is a tech-forward Toronto real estate brokerage: 85 agents powered by one of Ontario's most-visited real estate platforms, with the pace and energy of a startup. We're building a two-person remote operations team, and this role works directly with our Operations Manager.

What you'll do

• Design agent marketing assets in Canva: business cards, lawn signs, riders, and social posts. You'll work from our templates, but the typographic judgment is yours: name placement, font sizing, spacing and other creative decisions
• Answer inbound calls on our brokerage line from prospective buyers, sellers, and renters (typically 2 to 6 per day): find out what the caller needs and (usually) route the lead to the right agent.
• Run day-to-day agent onboarding: welcome emails, brokerage agreements via DocuSign, checklists, email account setup, and agent bios
• Coordinate scheduling: assessments, training sessions, weekly meetings, boardroom bookings, and monthly headshot days
• Keep our listings platform tidy: attach agents and buildings to listings, process listing-removal requests using our templates, and triage site glitches to the dev team
• Post to our Instagram, share the monthly newsletter, moderate site reviews, and respond to Google reviews with our templates
• Handle routine lead lookups and transfers under our lead policy, escalating unclear cases to the Operations Manager

You

• 2+ years of hands-on design experience producing marketing materials in Canva or similar tools, with a real eye for typography: you notice bad kerning, you know when a font size is wrong, and your layouts look clean without anyone checking your work.
• Warm, service-first communicator: our agents should genuinely enjoy working with you, and callers should feel looked after. Excellent written English for daily agent emails, and clear, confident spoken English for answering live phone calls.
• 3+ years in administrative, operations, or coordinator roles (real estate experience is an asset, not a requirement)
• Organized and detail-obsessed: you follow checklists exactly and notice when something is off
• Comfortable with Google Workspace; CRM experience (Follow Up Boss or similar) is a strong asset

Terms

• Full-time, long-term independent contractor.
• USD $1,000–$1,300/month depending on experience, paid monthly via Wise.
• Up to 15 business days of planned time off per year, paid, plus paid holidays on Strata's Toronto holiday schedule. We follow the Toronto calendar, so Colombian public holidays are regular workdays.
• You invoice us and manage your own planilla (proof required monthly).
• Core hours aligned to Toronto.
• Hiring timeframe: mid September - mid October start.
• You'll report to our Operations Manager.

How to apply:

Apply here and answer the screening questions. 

Please do not apply if you don’t have a design portfolio with 2 or 3 design samples (Canva or any tool).

Shortlisted candidates will be asked for their design samples and to answer a few written questions before proceeding to a video call interview.