Operations Coordinator

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

You have hands-on experience working as a Operations Coordinator or multi-line telephone systems and are confident managing both internal and external communications. You're used to handling a steady stream of calls, transferring them to the right department, taking accurate messages, and providing helpful information when needed. You’re also familiar with supporting administrative tasks, including making and updating reservations, answering guest inquiries, and managing KYC messages or alerts.

About You…

• Proven experience in managing calls from in-house guests and ensuring they’re connected to the right department.
• Managing external calls, providing information, or transferring them as needed.
• Handling reservation requests over the phone and updating records accordingly.
• Checking and replying to emails in a clear and timely manner.
• Taking accurate phone messages and making sure they reach the right person.
• Using internal tools to send announcements or alerts.
• Supporting the front desk or reception team when needed.
• Assisting with general admin tasks to help keep communication running smoothly.
• Staying calm, polite, and professional at all times, even during busy periods.
• Multilingual abilities are a plus for assisting a diverse range of callers.
• Flexibility to meet the demands of a 24-hour operation.

About Us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.

About Us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.